customer service manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Process Improvement
  • Exceptional Telephone Etiquette
  • Customer Service
  • Client Relations and Retention
  • Conflict Resolution Techniques
  • Staff Management
  • Personnel Training and Development
  • Cash Handling
  • Staff Training
  • Time Management
  • Effective Workflow Management
  • Coaching and Training
  • Administrative Support
  • Verbal and Written Communication
  • Exceptional Interpersonal Communication
  • Positive and Constructive Feedback
  • Customer Relations
  • Account Resolutions
  • Conflict Management
  • Work Prioritization
  • New Hire Training
  • Customer Experience Management
  • Cash Register Operations
  • Inventory Accuracy
  • Retail Knowledge
Work History
09/2015 to Current
Customer Service Manager Talis Biomedical Wichita, KS,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.
  • Researched and corrected customer concerns to promote company loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed service procedures, policies and standards.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
03/2012 to 09/2015
CNA Faith Regional Health Services Norfolk, NE,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
11/2007 to 03/2012
Assistant Manager Lutheran Family & Children's Services Of Mo Springfield, MO,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
Expected in 05/2002 to to
High School Diploma:
East Hall High School - Gainesville, GA
  • Certified Nurse Assistant

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Resume Overview

School Attended

  • East Hall High School

Job Titles Held:

  • Customer Service Manager
  • CNA
  • Assistant Manager


  • High School Diploma

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