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customer service manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Detail-oriented Cash Office Associate with 22 years of experience handling store revenues. Greeted guests and offered assistance, directing to appropriate departments or sales associates. Balanced company accounts, counted registers and communicated with banks and vendors regarding payments and cash assets. Dedicated to accurate, ethical handling of company income and accounts. Well organized in entering data, checking balances, and reviewing data.

Skills
  • Money orders
  • Payment processing
  • Prepaid debit cards
  • Accounts payable/receivable
  • Money transfers
  • Money Handling
  • Opening and closing procedures
  • Deposit preparation
  • Documentation skills
  • Returns and exchanges
  • Coin counting
  • ID verification
  • Security monitoring
  • Cash management
  • Cash drawer balancing
  • Cash register operation
  • Customer assistance
  • Credit and cash transactions
  • Bank deposits
  • Training and mentoring
  • Transaction management
  • Organizational skills
Experience
01/2018 to 01/2021
Customer Service Manager Root Insurance Chicago, IL,
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Trained new employees on company policies, procedures, [Type] techniques and customer service standards.
05/2010 to 01/2021
Accounting Office Associate Martin Management Group Louisville, KY,
  • Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
05/1999 to 04/2010
Cashier Walmart City, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues with cash registers, card scanners and printers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Received payments for [Product or Service] and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
Education and Training
Expected in 01/1978 to to
GED:
Magee High School - Magee, MS
GPA:

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Resume Overview

School Attended

  • Magee High School

Job Titles Held:

  • Customer Service Manager
  • Accounting Office Associate
  • Cashier

Degrees

  • GED

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