Resourceful and client-focused Customer Service Manager with over years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills. Boost team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement. Ethical customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 20 years of experience in quickly resolving service or product issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Results-oriented manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
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