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customer service manager csm resume example with 4 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

I have a track record of managing a wide variety of customer service issues quickly and efficiently. I specialize in quality service, customer retention, productivity and team management. I'm currently interested in any position that can help broaden my managing skills as well as providing quality customer service.

Core Strengths
  • Team management
  • Focused on customer satisfaction
  • Multi-Task
  • Training and development
  • Scheduling
  • Deadline-oriented
  • Management of remote employees
  • Conflict resolution techniques
  • Persuasive
  • Focused on customer satisfaction
  • Talent development
Accomplishments

I was in retail/grocery as a seasonal cashier at Walmart in Huntington Beach. After my 90 day evaluation, I was promoted to a part-time Customer Service Manager.

Work Experience
Customer Service Manager (CSM), 10/2011 - 05/2013
Five Star Food Service, Inc. Jeffersonville, IN,
  • Monitored the daily activities of 20-40 associates

Developed, implemented and monitored programs to maximize customer satisfaction.

  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Cashier/ Customer Service, 03/2009 - 08/2009
Natural Grocers Canon City, CO,

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Cashier /Crew person, 02/2007 - 02/2009
Carls Jr City, STATE,
  • Assisted customers with disabilities (wheelchairs).
  • Provided carry-out service.
  • Order taker Wrote down and logged customer complaints for supervisor.
Educational Background
High School Diploma: GED, Expected in June 2008
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Woodrow Wilson High School - Long Beach, CA
GPA:
Status -
GED: Nursing, Expected in
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Long Beach City College - Long Beach, CA
GPA:
Status -

In the process of returning to school.

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Resume Overview

School Attended

  • Woodrow Wilson High School
  • Long Beach City College

Job Titles Held:

  • Customer Service Manager (CSM)
  • Cashier/ Customer Service
  • Cashier /Crew person

Degrees

  • High School Diploma
  • GED

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