customer service manager client manager resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Talent development
  • Conflict resolution techniques
  • Client relations and retention
  • Meticulous attention to detail
  • QA
  • Call Center Operations
  • Persuasive
  • Deadline-oriented
  • Customer Service
  • Proficient in Granot and Canva.
  • Marketing savvy
  • Focused on customer satisfaction
  • Skilled multi-tasker
01/2020 to 02/2023 Customer Service Manager/Client Manager Universal Health Services | Louisville, MS,
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Eliminated financial discrepancies, accurately ensuring correct reporting to senior leadership.
  • Proactively identified and solved complex strategy problems impacting wealth management and business direction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed incoming documents for accuracy and noted problems.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Worked with customers to determine needs, evaluate financial means and check eligibility for products or services.
  • Reviewed customer applications and pursued missing information to complete submissions.
  • Processed and documented customer and institutional payments.
  • Boosted revenue, cultivating client relations, resolving issues and executing proficient account maintenance to develop new customer accounts.
  • Elevated new business opportunities by implementing aggressive industry networking strategies.
  • Provided Chat support for all customer website inquiries.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Completed errands within shift time assigned.
10/2019 to 05/2021 CEO Williams-Sonoma, Inc. | Annapolis, MD,
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Established and oversaw strategic business actions and streamlined operations.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
04/2017 to 09/2019 Customer Service Manager Lmi Aerospace | Cuba, MO,
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
02/2015 to 12/2016 Customer Service Representative MP Security | City, STATE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Made outbound calls to obtain account information.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Recommended improvements to products and services to mitigate complaints.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Communicated security policies to staff members and performed security training.
  • Monitored internal and external company communication and reported abnormalities.
Education and Training
Expected in 2017 to to High School Diploma | Marjory Stoneman Douglas High School, Parkland, FL GPA:
Native/ Bilingual

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Resume Overview

School Attended

  • Marjory Stoneman Douglas High School

Job Titles Held:

  • Customer Service Manager/Client Manager
  • CEO
  • Customer Service Manager
  • Customer Service Representative


  • High School Diploma

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