SEARCH

Customer Service Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
EC
CUSTOMER SERVICE MANAGER
Summary

Motivated, focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty.

Dedicated and hardworking, able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Smart, hardworking dedicated to providing excellent customer service and engagement. Honest and punctual, professional, speaking 3 languages.

Skills
  • Talent development
  • Training and coaching
  • Call center experience
  • Team management
  • Schedule coordination
  • Training programs
Experience
Customer Service Manager / First Class Naples Transportation - Naples, Florida06/2014 - Current
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Automated contact management system to maintain efficient client organization.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Bartender / BrickTop's Restaurant - Naples, Florida11/2014 - 05/2017
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Maintained tight financial controls with highly accurate daily registers.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
Hostess / Bravo Restaurant Group - Naples, Florida10/2012 - 11/2014
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phone inquiries, scheduled and confirmed reservations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered telephone to provide establishment information and take party reservations.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Answered questions about food and order statuses for waiting customers.
  • Notified servers after seating parties in section for prompt service.
Customer Experience Coordinator / TjMaxx Companies - Naples, Florida09/2012 - 10/2014
  • Investigated issues with orders and coordinated delivery logistics.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Assisted customers with returning items and understanding applicable policies.
  • Managed check-out operations and upheld high standards of customers service.
  • Replenished shelves to maintain adequate merchandise levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
Academy of Economic Studies of Moldova - Chisinau, MD06/2015GED
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • First Class Naples Transportation
  • BrickTop's Restaurant
  • Bravo Restaurant Group
  • TjMaxx Companies

School Attended

  • Academy of Economic Studies of Moldova

Job Titles Held:

  • Customer Service Manager
  • Bartender
  • Hostess
  • Customer Experience Coordinator

Degrees

  • Academy of Economic Studies of Moldova - Chisinau, MD 06/2015 GED

Similar Resumes

View All
Customer-Service-Manager-resume-sample

Customer Service Manager

Queen Creek, Arizona