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Customer Service Manager Resume Example

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AC
CUSTOMER SERVICE MANAGER
Skills
  • Conflict resolution techniques
  • Client relations and retention
  • Talent development
  • Training programs
  • Call center experience
  • Team management
  • Superior computer skills
  • Marketing savvy
  • Deadline-oriented
  • Expertise in sales
  • Skilled multi-tasker
  • Training and coaching
Experience
Customer Service Manager / Capital One Financial Corp - Wharton, NJ06/2005 - 10/2008

Scheduled appointments with loans to meet clients needs and resolve key concerns.

  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Automated contact management system to maintain efficient client organization.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
Cashier / Foodtown Supermarkets - Whippany, NJ06/1999 - 09/2003
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new employees in cashiering procedures, offering assistance in resolving many issues.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
Child Care Assistance / Tutor time - Roxbury, NJ06/1997 - 06/1998
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Secured indoor and outdoor premises to protect children under care.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Instructed children in health and personal habits including eating, resting and toilet habits.
  • Promoted language development skills through reading and storytelling.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Monitored educational progress by keeping detailed individual charts and files.
  • Taught children personal care behaviors, including toilet training and feeding.
  • Redirected children to encourage safe, positive behaviors.
  • Established and maintained safe play environment for children.
  • Trained in Epi-Pen and allergic reaction emergency procedures.
  • Frequently substituted in office and classroom areas.
  • Completed morning classroom and play area opening duties.
  • Supported children's emotional and social development with one-on-one attention.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Enforced disciplinary limits to create structured environment conducive to learning.
  • Reported health concerns and posted health warnings in case of illness.
  • Monitored children's play activities to verify safety and wellness.
  • Assisted manager in planning daily program to maximize resource utilization.
  • Created daily lesson plans for activities.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Coordinated field trips to local parks, fire stations and zoos.
  • Maintained safe, clean and constantly supervised play environment.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Openly exchanged ideas and materials with coworkers.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
  • Set up tables, decorations and refreshments for family events.
  • Gave individualized instruction.
  • Continually encouraged children to be understanding and patient with others.
  • Implemented positive behavior support.
  • Stayed current on all toy and child-related recalls and safety warnings.
  • Implemented positive behavior support.
Summary

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Education and Training
Jefferson Highschool - Jefferson, NJ06/2001High School Diploma
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Resume Overview

Companies Worked For:

  • Capital One Financial Corp
  • Foodtown Supermarkets
  • Tutor time

School Attended

  • Jefferson Highschool

Job Titles Held:

  • Customer Service Manager
  • Cashier
  • Child Care Assistance

Degrees

  • Jefferson Highschool - Jefferson, NJ 06/2001 High School Diploma

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