Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. I am seeking a position with a well-established, dynamic organization who can benefit from my extensive client service and management experience. My passion is providing world class service utilizing my exceptional problem solving ability and multitasking skills.
10 key, Type 60 wpm, Excel, Word, PowerPoint, Visio
Oracle, Epicor, Mas200, AS400
Call Center, Inside Sales, E-commerce, Mass Retail, EDI, Order Processing
Staffing, Coaching, Counseling, Customer Service Training, Performance Reviews, Customer Satisfaction, Data Collection, Data Entry, Documentation, Telephone Skills, Time Management, Account Management, Creative Problem Solving, Critical Thinking, Customer Needs Assessment
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