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Customer Service Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills

Skilled multi-tasker

  • Conflict resolution techniques
  • Client relations and retention
  • Talent development
  • Training and coaching
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Team management
  • Expertise in sales
  • Management of remote employees
  • Marketing savvy
  • Very good customer service skills.
  • Always on time and willing to work extra.
  • Great energy and smile.
  • Very knowledgeable in many things. Specializing in trees, shrubs, plants, turf, and all products.
  • Reading and understanding all labels.
  • Diagnosing and troubleshooting problems.
  • Great customer skills.
  • Very clean cut and great to talk to.

Experience
08/2007 to 03/2020
Customer Service Manager Ameripride Services, Inc. Owatonna, MN,
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Scheduled appointments with evaluations, service calls, and routine work to meet customer needs and resolve key concerns.
11/1998 to 11/2004
Tree and Shrub, Lawn Care Specialist Trugreen Galloway, OH,
  • Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
  • Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
  • Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
  • Observed safety protocols when lifting heavy objects and operating equipment to avoid time-lost incidents or unnecessary delays.
  • Mixed chemicals and fertilizers according to manufacturer instructions and safety standard to protect people, pests and vegetation from harm.
  • Provided written cost estimates for new and established customers.
  • Projected positive image of company by always dressing appropriately, acting professionally, keeping neat, organized vehicle spaces and being punctual for all appointments.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Handled all delegated tasks, including sales, customer concerns and servicing.
  • Collaborated with others to discuss new service and selling opportunities.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to all problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered all calls per my department to answer customer questions.

01/1991 to 01/1998
Lawn Specialist TrueGreen Chemlawn City, STATE,
  • Projected positive image of company by always dressing appropriately, acting professionally, keeping neat, organized vehicle spaces and being punctual for all appointments.
  • Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
  • Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
  • Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
  • Observed safety protocols when lifting heavy objects and operating equipment to avoid time-lost incidents or unnecessary delays.
  • Mixed chemicals and fertilizers according to manufacturer instructions and safety standard to protect people, pests and vegetation from harm.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in
Commercial Pesticides License : Turf, Tree And Shub
On The Job Training With Weekly Meetings - Virginia Beach, Virginia
GPA:

Diagnosing, Training, Maintaining, Evaluating, and Servicing Tree, Shub, and Lawn Problems for the Last 25 Years.

Expected in
: Mechanics And Repairers
Tidewater Community College - Chesapeake, VA
GPA:

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

66Fair

Resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • On The Job Training With Weekly Meetings
  • Tidewater Community College
Job Titles Held:
  • Customer Service Manager
  • Tree and Shrub, Lawn Care Specialist
  • Lawn Specialist
Degrees
  • Commercial Pesticides License
  • Some College (No Degree)

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