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Customer Service Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings a 13-year background maintaining customer satisfaction and contributing to company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Store revenue has increased by 40 % yr over yr since 2017 with the exception of 2020 thru Covid

Skills
  • Customer Relationship Management
  • Budgeting and reporting
  • Personnel training and development
  • Sales proficiency
  • Account management
  • Shipping, receiving and warehousing
  • Adherence to high customer service standards
  • Purchasing and procurement
  • Microsoft Outlook, Word and Excel
  • Technical Support
  • Customer-focused
  • Customer Relations
  • Complaint resolution
  • Negotiation expert
  • Logistics policies and procedures
  • Staff Management
  • Administrative support
  • Exceptional telephone etiquette
Work History
07/2011 to Current
Customer Service Manager Ametek, Inc. Eden Prairie, MN,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Organized and balanced multiple priorities within fast-paced environment.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
  • Worked with Local 150 Union Officials to maintain a good working relationship with union employees and their contracts
05/2008 to 06/2011
Service Manager Custom Truck One Source Tallahassee, FL,
  • Followed up with customers during and after installations to verify satisfaction.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales.
  • Set and administered department budgets for expenditures, materials and labor.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Kept rental records in Rental MAn , accurately detailing customer information, payment processes and equipment conditions.
  • Managed efficient teams of up to 12 employees.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Oversaw team of service professionals focused on maintenance and repair of all rental equipment.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored product quality and communicated necessary improvements to service technicians
03/1994 to 04/2008
Business Owner/Operator B & B Auto Rental And Repair City, STATE,
  • Developed and managed relationships with vendors and suppliers.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Learned and remained updated on statutory requirements and regulations.
  • Trained and motivated employees to perform daily business functions.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Developed and maintained local constituency group network including government agencies, local businesses, affiliate health providers and surrounding community.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Input income and expense details into database to track business finances and address variances.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Expected in
: Microsoft Office,
Joliet Junior College - Joliet, IL
GPA:
  • Continuing education in MIcrosoft Office
Expected in 05/1978
High School Diploma:
Morris Community High School - Morris IL,
GPA:

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • Joliet Junior College
  • Morris Community High School
Job Titles Held:
  • Customer Service Manager
  • Service Manager
  • Business Owner/Operator
Degrees
  • High School Diploma