Client-focused manager with twenty-plus years of success in customer service, sales, and administration in the manufacturing and shipping industries. Strong interpersonal communication, well-versed in quickly building rapport, developing productive relationships, and resolving complex issues. Accomplished in working with organizational leaders to establish departmental goals in support of business growth. Excellent time management of day-to-day duties in a fast-paced environment. Successful at training and mentoring employees to promote a culture of collaboration. Proficient in Microsoft Office, Zendesk CRM, and Kibo eCommerce software.
Skills
Consistently reviews day-to-day issues, and activities to ensure workflow efficiency
Ability to organize and manage multiple priorities while meeting deadlines
Demonstrated ability to effectively solve issues
Professional, friendly demeanor
Adherence to high standards
Extensive product knowledge
Considers many components for solid decision making
Receptive and flexible with new software, technology, projects, and an ever-changing environment
Versatile in taking on new projects
Detail oriented, analyzes information for inaccuracies
Streamline, Phone
Advertising, Trade shows
Automation, Travel arrangements
Counselor, Workflow
Critical thinking
Clients
Decision making
Delivery
Detail oriented
Product development
E-commerce
Email
Features
Inside sales
Marketing
Meetings
Migration
Newsletter
Order entry
Policies
Pricing
Processes
Purchasing
Quality
Receiving
Repairs
Sales
Sales support
Sales Training
Shipping
Work History
Customer Service Manager, 01/2014 - 01/2020 Atlas World Group, Inc. – Canonsburg, PA,
Directly managed department of five representatives for a photographic equipment manufacturer.
Monitored high volume workload from U.S.
And Canada dealers, as well as e-commerce consumer orders from receipt to order entry, production, through shipment and delivery.
Processed returns for lost and damaged goods and completed freight claims.
Served as primary contact for manufacturer sales representatives, dealer purchasing, store managers, sales staff and receiving contacts.
Provided prompt updates regarding product availability including backorders, order ship status, and estimated arrivals.
Quickly resolved dealer and consumer complaints to maintain brand credibility.
Established partnerships with operations to streamline order distribution process.
Collaborated with sales, marketing, and product development to launch promotions and improve employee product knowledge.
Implemented quality checks and productivity by streamlining communication tools.
Regularly trained and mentored associates with techniques and on company policies.
Completed special projects by using effective decision making, critical thinking, and prioritization skills.
Assessed trends to identify improvement opportunities and devise forward-thinking approaches to better align processes.
Account Manager/Executive Assistant, 01/2004 - 01/2014 Brown & Brown, Inc. – Rocklin, CA,
Managed small dealer accounts and developed new leads.
Processed and monitored orders through the point of delivery.
Produced monthly reports, sales commissions, submitted major retailer vendor agreements and completed private label documents.
Maintained fulfillment compliance and adhered to deadlines.
Planned meetings and prepared all aspects of trade shows and events from booth conception, design, event catering, promotions, show advertising, shipping, and travel arrangements.
Attended multiple annual trade shows as a sales representative.
Provided all samples and literature to territory representatives and dealers.
Participated in product line conception alongside management and marketing department through testing groups and advertising forums.
Account Executive, 01/1998 - 01/2003 Brown & Brown, Inc. – Rome, GA,
Sales of small package shipping to existing and potential business clients throughout a geographically defined territory of approximately 1,200 small businesses.
Analyzed needs, competitor pricing and emphasized product features to establish contractual agreements.
Assisted accounts with the migration of automation solutions.
Coordinated internally with operations and field counterparts to provide outstanding service.
Awarded Top Account Executive of the District of the Half.
Contributing team member of District of the Quarter.
Selected to assume duties of district managers in their absence.
Mentored newer hires with methods, software programs and served as a product specialist.
Account Executive, 01/2003 - Tempo A Textron Company – City, STATE,
Launched initial inside sales position and served as the contact for small to medium-sized dealers.
Introduced offerings, solutions, and promotions.
Provided after sales support such as returns, repairs, and technical aid.
Conducted 22-25 quality calls daily by phone.
Set the pace by leading the team from last to first place in gross revenue produced in the initial month.
Increased territory sales by 70% within six months.
Canvassed territory by prospecting and profiling over 500 potential leads.
Created monthly promotional email newsletter to launch product, which was later integrated into other divisions.
Education
Professional Development: , Expected in 2002 - - , GPA:
Consultative, Power & Counselor Sales Training - Phoenix, AZ
Business: Business, Expected in 1996 - Pima Community College - Tucson, AZ GPA:
Diploma: , Expected in 1991 - Chaparral College - Tucson, AZ GPA:
Work History
Customer Service Manager, 01/2014 - 01/2020 Savage Universal Corporation – Chandler, AZ
Directly managed department of five representatives for a photographic equipment manufacturer.
Monitored high volume workload from U.S.
And Canada dealers, as well as e-commerce consumer orders from receipt to order entry, production, through shipment and delivery.
Processed returns for lost and damaged goods and completed freight claims.
Served as primary contact for manufacturer sales representatives, dealer purchasing, store managers, sales staff and receiving contacts.
Provided prompt updates regarding product availability including backorders, order ship status, and estimated arrivals.
Quickly resolved dealer and consumer complaints to maintain brand credibility.
Established partnerships with operations to streamline order distribution process.
Collaborated with sales, marketing, and product development to launch promotions and improve employee product knowledge.
Implemented quality checks and productivity by streamlining communication tools.
Regularly trained and mentored associates with techniques and on company policies.
Completed special projects by using effective decision making, critical thinking, and prioritization skills.
Assessed trends to identify improvement opportunities and devise forward-thinking approaches to better align processes.
Account Manager/Executive Assistant, 01/2004 - 01/2014 Savage Universal Corporation – Chandler, AZ
Managed small dealer accounts and developed new leads.
Processed and monitored orders through the point of delivery.
Produced monthly reports, sales commissions, submitted major retailer vendor agreements and completed private label documents.
Maintained fulfillment compliance and adhered to deadlines.
Planned meetings and prepared all aspects of trade shows and events from booth conception, design, event catering, promotions, show advertising, shipping, and travel arrangements.
Attended multiple annual trade shows as a sales representative.
Provided all samples and literature to territory representatives and dealers.
Participated in product line conception alongside management and marketing department through testing groups and advertising forums.
Account Executive, 01/2003 - Tempo A Textron Company – Mesa, AZ
Launched initial inside sales position and served as the contact for small to medium-sized dealers.
Introduced offerings, solutions, and promotions.
Provided after sales support such as returns, repairs, and technical aid.
Conducted 22-25 quality calls daily by phone.
Set the pace by leading the team from last to first place in gross revenue produced in the initial month.
Increased territory sales by 70% within six months.
Canvassed territory by prospecting and profiling over 500 potential leads.
Created monthly promotional email newsletter to launch product, which was later integrated into other divisions.
Account Executive, 01/1998 - 01/2003 FedEx Services – Phoenix, AZ
Sales of small package shipping to existing and potential business clients throughout a geographically defined territory of approximately 1,200 small businesses.
Analyzed needs, competitor pricing and emphasized product features to establish contractual agreements.
Assisted accounts with the migration of automation solutions.
Coordinated internally with operations and field counterparts to provide outstanding service.
Awarded Top Account Executive of the District of the Half.
Contributing team member of District of the Quarter.
Selected to assume duties of district managers in their absence.
Mentored newer hires with methods, software programs and served as a product specialist.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Personalization
Strong Summary
Target Job
Typos
Resume Overview
School Attended
Pima Community College
Chaparral College
Job Titles Held:
Customer Service Manager
Account Manager/Executive Assistant
Account Executive
Account Executive
Degrees
Professional Development
Consultative, Power & Counselor Sales Training - Phoenix, AZ
Business
