LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Manager
Please provide a type of job or location to search!
SEARCH

Customer Service Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
AG
CUSTOMER SERVICE MANAGER
Summary

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

Skills
  • Conflict resolution techniques
  • Talent development
  • Client relations and retention
  • Management of remote employees
  • Schedule coordination
  • Deadline-oriented
  • Superior computer skills
  • Proficient in Excel
  • Skilled multi-tasker
  • Call center experience
  • Focused on customer satisfaction
  • Process improvements
  • Training and coaching
Experience
Valence Surface Technologies Inc. | Gardena, CACustomer Service Manager11/2018 - Current
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Resolved average of 150 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Worked with internal managers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Reduced amount of employee overtime by 45% by effectively delegating tasks.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Limited customer inquiry delays by efficiently scheduling staff across 2 shifts.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Delmar International | Los Angeles, CACustomer Service Representative05/2016 - 10/2018
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately 70 customers each 8 to 10 hour shifts with updates and tracking information or questions they may have.
  • Met or exceeded revenue objectives by promoting international products to customers during service, account and sales follow-up calls.
  • Escalated customer concerns, issues and inventory requirements to supervisors.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
CSR Clerk | El Segundo, CANippon Express 10/2012 - 03/2016
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created spreadsheet to advise driver's what orders needed to be picked up and dropped off to a selection of airlines
  • Pulled orders for pick up from our company for offsite customers / truck drivers.
  • Processed payments for airline pick ups.
  • Organized needed paperwork for internal use as well as release information for customer clearance for import and export goods.
  • Earned reputation for good attendance and hard work.
Fry's Electronics Inc. | El Segundo, CALoss Prevention Officer06/2010 - 09/2012
  • Provided insights and collaborated with leadership to develop loss prevention policies and initiatives.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
Education and Training
West Valley High School | Hemet, CAHigh School Diploma06/2009
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Valence Surface Technologies Inc.
  • Delmar International
  • CSR Clerk
  • Fry's Electronics Inc.

School Attended

  • West Valley High School

Job Titles Held:

  • Customer Service Manager
  • Customer Service Representative
  • Nippon Express
  • Loss Prevention Officer

Degrees

  • High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Manager-resume-sample

Customer Service Manager

Queen Creek, Arizona

Manager-Customer-Service-resume-sample

Manager Customer Service

Southwest Airlines

Palos Park, Illinois

Customer-Service-Manager-resume-sample

Customer Service Manager

Next Generation Vending and Food Service

East Wareham, Massachusetts

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.