Customer Service Manager Resume Example ABRA Auto Body & Paint

CUSTOMER SERVICE MANAGER

Summary

Full time employment with a progressive company that will allow me to utilize my 30 years of experience and education to escalate them to the top of the industry

Highlights

Property adjusting
Xactimate specialist
Automobile appraisals
Strong interpersonal and communication skills
Self-directed

Property claims
Self-directed
Analytical
Team player
Critical thinker

Accomplishments

Capable of creating estimates utilizing Audatex, Mitchell, CCC and Xactimate.
Able to communicate with technicians and contractors to solve problems and maintain production schedules Strong verbal and written skills and able to speak comfortably with a diverse segment of people Capable of creating reports and interacting with customers on specific concerns Trained in taking insurance quality photographs of damages Capable of creating an accurate Scope Sheet Uploading estimates and photographs is not a problem Well versed in the use of Microsoft software.
Computer literate.
Have an eye for detail.
Positive can do attitude.

Experience

Customer Service Manager
November 2013 to January 2016ABRA Auto Body & Paint - Kokomo, IN

I write estimates for customers when they come to the shop.
If the vehicle is repairable I am involved in the Pre-Op phase and draft a repair plan.
If the customer is in need of a rental car while the vehicle is in the shop I assist in the procurement of one.
I upload the estimate and photos to the respective insurance company.
If it is a DRP partner then I begin the parts ordering process and followed up by the scheduling of the work.
While the customer's car is in the shop I call them every day to keep them adequately informed of the progress we are making.
Once parts arrive I post the parts against the RO so I can keep track of missing or delayed parts.
If additional damages are found I add them to the estimate as a supplement and contact the adjuster/appraiser and give them the option to re-inspect or allow us to continue repairs.
Once the repairs are complete and the vehicle has gone through the QC checks and clean-up for delivery I do a final walk around to ensure that we did everything that we said we do the correct way.
I then pre-close the file making sure all labor has been posted as well as all parts.
I also take that time to send the supplement, invoices and photographs to the insurance company so they can send a check and close their file as well.
Then I call the customer for delivery and when they arrive I deliver the car to them by going out with the customer to make sure that they have no concerns prior to departure.

Independent Damage Appraiser
November 2012 to November 2013Diamond National - Mulvane, KS

I traveled the Northern 1/2 of IN inspecting claimed damages to automobiles, light trucks, heavy trucks, construction equipment, agricultural equipment, motorcycles, watercraft and recreational vehicle.
I accurately assess the damages and create a computer generated estimate.
I also photographed the damages for verification and then get an agreed price with the owner's repair facility of choice.
I then create a report describing the damages and the status of the claim and send it to the office to be sent to the adjuster of record, the shop and the owner.
I utilized the appropriate parts and follow each individual provider's specific guidelines when creating the estimate.
I am familiar with the part laws in the state of IN as well as the salvage part suppliers.
I have also created a network for aftermarket and hard to find parts as well.
My estimate is a visual inspection only and sometimes there are additional damages noted during repairs.
Once I am contacted regarding the supplement I re-inspected the vehicle, obtain additional photographs as well as invoices and complete the supplemental request and send it in to the adjuster to issue the additional check.

Damage Appraiser
May 2011 to August 2012Willison Damage Appraisals - Indianapolis, IN

Inspect photograph and estimate damages to motor vehicles.
Get agreed price with repair facilities.
Determine value of vehicle if a total loss.
Use computer based estimating systems.
Create documents pertinent to loss file.
Communicate with customer, agent, adjuster and shop.

Senior Auto Physical Damage Appraiser
March 1997 to April 2011State Auto Mutual Insurance - Indianapolis, IN

Traveled around NE IN.
I inspected vehicles with damage to collision, comprehensive and liability events.
After completing an inspection I would photograph damages for verification.
I would then write an accurate assessment of the damages.
If the damages exceeded the actual cash value of the unit I would then prepare a valuation report to determine the vehicle's actual cash value.
Inspections were not limited to automobiles as they also included heavy equipment, farm equipment.
Recreational vehicles, semi-tractor trailers.
Virtually anything that moves.
Was responsible for managing the territory assigned to me.
Returned completed assignments in 48 hours or less.

Education

Master of Science : Business Administration, 04/2000Indiana Wesleyan University - Marion, IN, USA

Business Administration

Skills

Computer literate
Strong oral & written skills
15 + years utilizing the Audatex estimating platform
5 + years utilizing the CCC estimating platform
3 + years utilizing the Mitchell estimating platform
Experienced CAT team member as well as leader
Familiar with current laws and guidelines pertaining to repairs
Creates accurate vehicle valuations

Resume Overview

Companies Worked For:

ABRA Auto Body & Paint
Diamond National
Willison Damage Appraisals
State Auto Mutual Insurance

School Attended

Indiana Wesleyan University

Job Titles Held:

Customer Service Manager
Independent Damage Appraiser
Damage Appraiser
Senior Auto Physical Damage Appraiser

Degrees

Master of Science : Business Administration , 04/2000

Customer Service Manager Resume Example

Resume Score: 90%

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