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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Summary

Responsive team leader with strong [Type] background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Client relations and retention
  • Conflict resolution techniques
  • Talent development
  • Schedule coordination
  • Training and coaching
  • Skilled multi-tasker
  • Management of remote employees
  • Focused on customer satisfaction
  • Quality assurance controls
Experience
Customer Service ManagerCaterpillar | Deerfield , IL | April 2019 - Current
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Assisted all personnel with duties and tasks, including [Task] and [Task] during high volume periods at restaurant.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Performed restaurant walk-throughs to gauge timeliness and excellentservice quality.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Restaurant ManagerRed Robin International, Inc. | Tulsa , OK | September 2015 - March 2019
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Developed and maintained exceptional customer service standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Factory WorkerKao | New York , NY | October 2014 - August 2015
  • Loaded and unloaded items from machines and conveyors.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Prepared finished products for shipment.
  • Examined final products to check conformance with quality and design standards.
  • Helped machine operators set up and tend equipment to complete runs.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Maintained safe and organized work stations and properly stored tools in correct areas.
  • Recorded production data in daily logs.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Handled [Number] machines in compliance to factory's safety standards.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
Education and Training
Associate of Applied Science: Paramedic MedicineVolunteer State Community College | | City, State | July 1998
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Completeness
  • Strong summary

Resume Overview

School Attended

  • Volunteer State Community College

Job Titles Held:

  • Customer Service Manager
  • Restaurant Manager
  • Factory Worker

Degrees

  • Associate of Applied Science : Paramedic Medicine

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