Customer Service Manager Resume Example Caterpillar

CUSTOMER SERVICE MANAGER

Summary

Responsive team leader with strong [Type] background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Client relations and retention
Conflict resolution techniques
Talent development
Schedule coordination
Training and coaching

Skilled multi-tasker
Management of remote employees
Focused on customer satisfaction
Quality assurance controls

Experience

Customer Service ManagerCaterpillar | Deerfield , IL | April 2019 - Current

Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Answered customer requests with friendly, knowledgeable service and support.
Maintained entire look of restaurant, keeping it clean and inviting at all times.
Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Assisted all personnel with duties and tasks, including [Task] and [Task] during high volume periods at restaurant.
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Performed restaurant walk-throughs to gauge timeliness and excellentservice quality.
Championed 100% guest satisfaction by providing excellent dining experience.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Regularly updated computer systems with new pricing and daily food specials.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Restaurant ManagerRed Robin International, Inc. | Tulsa , OK | September 2015 - March 2019

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Championed 100% guest satisfaction by providing excellent dining experience.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Optimized profits by controlling food, beverage and labor costs daily.
Developed and maintained exceptional customer service standards.
Scheduled and directed staff in daily work assignments to maximize productivity.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Factory WorkerKao | New York , NY | October 2014 - August 2015

Loaded and unloaded items from machines and conveyors.
Moved items between machines, conveyors and transport equipment based on current production needs.
Prepared finished products for shipment.
Examined final products to check conformance with quality and design standards.
Helped machine operators set up and tend equipment to complete runs.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
Maintained safe and organized work stations and properly stored tools in correct areas.
Recorded production data in daily logs.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Inspected quality of finished products, making minor repairs to meet project expectations.
Monitored processes to avoid overloading and keep machinery functioning properly.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Handled [Number] machines in compliance to factory's safety standards.
Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.

Education and Training

Associate of Applied Science: Paramedic MedicineVolunteer State Community College | | City, State | July 1998

Resume Overview

School Attended

Volunteer State Community College

Job Titles Held:

Customer Service Manager
Restaurant Manager
Factory Worker

Degrees

Associate of Applied Science : Paramedic Medicine

Customer Service Manager Resume Example

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