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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Summary

Resourceful and client-focused Customer Service Manager with over [Number] years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Results-oriented [Job Title] with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Driven Customer Service Manager offering [Number] years of expertise in sales management, office administration and customer service. Demonstrated ability to develop highly effective teams to foster project completion and efficiency. Adept at overseeing and executing accounting functions with proficiency in QuickBooks.

Seasoned Customer Support Manager bringing [Number] years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.

Accomplished [Job Title] recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in [Skill], [Skill] and [Skill].

Forward-thinking [Job Title] proficient in generating high-quality [Type] work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Client relations and retention
  • Conflict resolution techniques
  • Talent development
  • Superior computer skills
  • Focused on customer satisfaction
  • Project management
  • Proficient in [Software]
  • Training programs
  • Call center experience
  • Customer Service
  • Deadline-oriented
  • Workforce Management
  • Budgeting and finance
  • Management of remote employees
  • Expertise in sales
  • Persuasive
  • Product Knowledge
  • Account management
  • Research ability
  • Training and coaching
  • Quality assurance controls
  • Team management
Experience
Customer Service Manager
Pensacola , FLLs inc/Mar 2019 to Current
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Automated contact management system to maintain efficient client organization.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Initiated development and implementation of customer service management training process.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Grew sales floor employee team while expanding service delivery.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Certified Nursing Assistant
Pensacola , FLKendricks/Jan 2018 to Mar 2019
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Used mobility devices and [Type] equipment to transport patients.
Crew Member
Pensacola , FLCheckers/Aug 2017 to Mar 2019
  • Drove team success by completing assigned task quickly and accurately.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Used [Type] equipment to locate [Type] fish and determined proper areas for [Job title] and [Job title] to cast nets.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Studied maps and changing weather conditions to design effective and safe routes for vessels.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Received food orders from individuals and explained offerings.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Organized food items on serving trays and in carry-out packages.
  • Complied with company service standards, including inventory and cash control procedures.
  • Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Washed, peeled, cut and measured recipe ingredients.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Verified orders and bagged items for easy transport.
  • Reviewed contents on food trays to check receiving complete order.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Monitored and counted food stock and supplies to reorder on time.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Served drinks and prepared specialty beverages.
  • Fulfilled additional crew-related duties, including [Task] and [Task], to maintain nonstop operations.
  • Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
Retail Sales Associate
Pensacola , FLWalmart/Sep 2015 to Oct 2017
  • Help customers load purchased equipment when necessary.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Worked with off-site locations to find desired items for customers.
  • Maintained accurate and attractive merchandise displays to maximize purchases [Number]%.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Promoted brand through event marketing, demonstrations and sales.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Helped customers by answering questions and locating merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Generated brand awareness and positive product impressions to increase sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Fostered customer retention by assessing and meeting product needs.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Adhered to all company initiatives and achieved established goals for each.
Education and Training
GEDPensacola State CollegeFeb 2012Pensacola, FL
Life sk
Some College (No Degree): Certificate Colorado Christian UniversityDenver, CO
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Resume Overview

Companies Worked For:

  • Ls inc
  • Kendricks
  • Checkers
  • Walmart

School Attended

  • Pensacola State College
  • Life sk
  • Colorado Christian University

Job Titles Held:

  • Customer Service Manager
  • Certified Nursing Assistant
  • Crew Member
  • Retail Sales Associate

Degrees

  • GED
    Some College (No Degree) : Certificate

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