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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Summary

Resourceful and client-focused Customer Service Manager with over 10 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

Driven Customer Service Manager offering 15 years of expertise in sales management, office administration and customer service. Demonstrated ability to develop highly effective teams to foster project completion and efficiency. Adept at overseeing and executing accounting functions with proficiency in QuickBooks.

Skills
  • Client relations and retention
  • Conflict resolution techniques
  • Talent development
  • MRP and SABLE proficiency
  • Proficient in Microsoft and Quickbooks
Experience
Customer Service Manager
Fayetteville, NCHHowUWantItCustoms/Sep 2009 to Current
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Scheduled appointments with the owner to meet customer needs and resolve key concerns.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Child Care Provider
Fayetteville, NCBurning Bush Childcare Center/Sep 2004 to Jun 2009
  • Enforced rules to teach manners and maintain safe environment.
  • Maintained organized and clean classroom and work areas.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Led developmentally appropriate activities for toddlers and school-aged children.
  • Recorded information about behavior, food served and medications administered.
  • Assisted children in development of social, communication and problem-solving skills.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Provided exceptional care to groups of up to 15 children between ages birth and 12.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Secured indoor and outdoor premises to protect children under care.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Kept children safe and secure at all times.
Cashier
Fayetteville, NCWinn Dixie/Aug 2002 to Feb 2004
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Material Handler
Fayetteville, NCNational Linen/Jun 1999 to Apr 2002
  • Protected company inventory with well-organized and secure storage areas.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Packed merchandise into boxes and containers to prepare for safe shipment.
  • Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.
  • Organized warehouse inventory in effective and efficient manner.
  • Loaded completed orders on pallets according to delivery numbers.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Operated equipment with focus on safety and efficiency.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
Education and Training
High School DiplomaCape Fear High SchoolJun 1997Fayetteville, NC
NC Early Childhood And Administration Credentials: Early Childhood EducationFayetteville Technical Community CollegeAug 2004Fayetteville, NC
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Resume Overview

Companies Worked For:

  • HHowUWantItCustoms
  • Burning Bush Childcare Center
  • Winn Dixie
  • National Linen

School Attended

  • Cape Fear High School
  • Fayetteville Technical Community College

Job Titles Held:

  • Customer Service Manager
  • Child Care Provider
  • Cashier
  • Material Handler

Degrees

  • High School Diploma
    NC Early Childhood And Administration Credentials : Early Childhood Education

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