Friendly Customer Service Manager with a can-do attitude and a strong work ethic.
•Consistently given responsibilities above and beyond job description as a result of proved competence.
•Microsoft Word and Excel proficient.
•Experienced at multitasking.
•Excellent customer service.
•Exhibits a willingness to learn and a strong desire to assist others.
In addition to completing the shifts and tasks of a customer service representative, I was also responsible for the management of the front desk and the 6 - 10 employees in my department, in a way that promoted the efficient and accurate running of that department. Complete a weekly schedule for front desk department in accordance with estimated occupancy levels, employee availability, while working to eliminate overtime. Order office supplies necessary to the function of the front desk and administrative offices, and properly maintain office equipment or make minor repairs when required. Interview, hire, and train new and prospective employees, as well as develop training materials for my department. Utilize the Internet, Microsoft Word, Excel, Power Point, email, and Peachtree in order to create reports, balance figures, and aid in the proper functioning of the front desk. All inquiries made by employees, other department heads, the owner, and guests were answered, or the initiative taken to find the correct answer. Resolve any issues or complaints for customers. Assistance was given to the payroll department by accurately calculating the number and types of hours worked for every hotel employee on a bi-weekly basis. Safely transport deposits to the bank, cash petty cash checks, ensure an accurate balance of the daily deposits and change bank. Accurately set up billing for individuals and groups. Create room blocks for groups and communicate with the heads of those incoming groups before the development of a new sales team. Mail direct bill statements and post payments to the correct accounts. Post, refund or write-off charges and payments as required. Answer any billing inquiries and fax any paperwork required by the credit card companies for credit card disputes. Complete the end of month paperwork which included tax exempt reports, Peachtree reports for the sales department, and a balance spreadsheet for the audit paperwork. Correct auditing errors and instruct auditors on proper auditing procedure. Resolve overbooking. Verify on a monthly basis that all restaurant charges were posted. Return items left by hotel guests via the postal service. Efficiently file accounting paperwork. Cover all shifts and work overtime as necessary due to the nature of the 24 hour/365 day a year business. Assist all hotel departments and the restaurant as needed.
Provide guests with excellent customer service in a fast paced environment. Answer inquires about the hotel and surrounding areas. Resolve customer complaints or involve a manager when necessary. Utilize the phones, email, various office machines, and Internet based systems to create, update, verify customer reservations, and maintain a properly functioning front desk. Operate the switchboard to accurately transfer calls to the correct department or guest's room. Supervise the bellhop to make sure that their work is completed and that guest requests are met in a timely and correct manner. Communicate effectively with guests, vendors, and all departments. Assign rooms according to guest requests. Manage an accurate and balanced cash drawer. Follow company rules and procedures. Print reports and accurately balance audit paperwork. Act as shift manager if no other managers are present. Provide security and maintain peaceful and enjoyable experiences for all guests by ensuring proper hotel procedures are followed.
Utilize phones, computer programs, faxes, and paperwork to efficiently register patients for procedures. Answer inquiries and effectively communicate with all departments. Provide timely assistance to technicians and radiologists in tasks needed to expedite the care of the patients. Accurately create, update and file patient files.
Handle and dispatch all incoming calls with efficiency and accuracy. Greet all guests and vendors with a pleasant attitude and with any assistance that they require. Operate the postage machine, sort, and distribute mail. Assist Human Resource and Billing departments with filing, data entry, inventory management, aid in troubleshooting and simple preventative maintenance for office machines, and other duties as required.
Provide excellent and expedient customer service to patrons. Keep a clean and organized work area and manage an accurate cash register balance.
Make reservations, complete check-in and check-out procedures, answer inquiries, and assist customers in various ways to ensure an enjoyable experience leading to repeat customers. Operate the switchboard and maintain correct credit card and cash drawer totals. Prepare breakfast for guests every morning, launder linens, and keep the lobby and pool areas clean. Assign the cleaning schedule for the maids, in order to ensure the timely and efficient completion of necessary tasks.
Responsibilities include ordering, planning, and preparing meals for up to 150 people each day. Provide excellent child care, consistent with the company's policies and procedures and health regulations, in addition to maintaining accurate documentation of daily activities for each child.
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