Dynamic and innovative customer service and operations leader, with a proven track record of balancing people, process and technology to deliver first class customer experience.
Responsible for operations of Customer Service Contact Center, Digital Fraud and Post Purchase Service organizations for a billion dollar omni-channel retailer.
Responsible for day to day supervision, scheduling, training and performance evaluation of 15-40 Customer Care agents for a multi-national omni-channel retailer.
Responsible for monitoring, assessing and troubleshooting order fulfillment for a high volume, omni-channel retail environment. Created and distributed sales reporting for department leaders.
Founded and managed well known, local businesses focused on services for families in the childbearing year. Responsible for all facets of marketing, customer relations, client education and follow up. Recruited and trained new service providers.
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