LiveCareer-Resume

customer service manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused Customer Service Manager offering [Number] years of combined experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Well-versed in accounting functions with proficiency in QuickBooks. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Versatile [Job Title] skilled in performing tasks for numerous patients, communicating effectively with medical teams and using basic care equipment. Exceptionally well-versed in performing dressing changes, completing procedure setups and measuring vital signs. Energetic [Job title] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

Skills
  • Personnel training and development
  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Talent Development
  • Account Updates
  • Schedule Coordination
  • Exceptional telephone etiquette
  • Sales proficiency
  • Excellent time management skills
  • Research and due diligence
  • Customer Relations
  • Cash Handling
  • Effective workflow management
  • Database coordination
  • Interdepartmental collaboration
  • Progress documentation
  • Healthcare operations
  • Monitoring Tools
  • Care Plan Assessment
  • Patient Assistance
  • Patient Care
  • Multitasking ability
  • Verbal and written communication
  • Organizational skills
  • Claims Processing
  • Chart pulling
  • Document filing
  • Insurance verifying
Work History
Customer Service Manager, 06/2018 - Current
Crst International Bucyrus, OH,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assisted customers with navigating internal [Type] and [Type] systems to obtain [Result].
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
Patient Care Associate, 02/2012 - 06/2018
Baptist Health Lonoke, AR,
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Obtained patient vital signs and observed patient conditions to record progress in daily chart.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Completed documentation of care, hospital actions and patient activities.
  • Facilitated communication between all hospital departments.
  • Met with patients and families to discuss care and plan of action for future.
  • Delivered respectful and courteous service to all patients, families, visitors, peers, staff and providers.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Supervised daily activities and provided assistance when needed.
Guest Service Manager, 02/2010 - 03/2014
Sage Hospitality Resources, Llp Jackson, WY,
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Motivated and rewarded employees to improve engagement.
  • Remained available [Number] hours daily to respond to guest needs, complaints or inquiries.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Streamlined [Type] process, budgets, and procurement strategies, leading to [Number]% bottom-line improvement.
Education
GED: , Expected in 09/2009
-
Cornerstone Christian Correspondence - !5938 US HWY17 Townsend GA 31331,
GPA:
Status -
No Degree: Nursing Administration, Expected in
-
Hinds Community College - Raymond, MS
GPA:
Status -

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Resume Overview

School Attended

  • Cornerstone Christian Correspondence
  • Hinds Community College

Job Titles Held:

  • Customer Service Manager
  • Patient Care Associate
  • Guest Service Manager

Degrees

  • GED
  • No Degree

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