Customer Service Manager Resume Example Company Name

CUSTOMER SERVICE MANAGER

Work Experience

February 2011 to Current

Company NameCity, StateCustomer Service Manager

Started as a cashier and was promoted to CSM in March of 2013 Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Establish credit policies and operating procedures.

January 2010 to April 2011

Company NameCity, StateSupervisor

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Establish credit policies and operating procedures.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

June 2009 to January 2010

Company NameCity, StateSales Associate

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and balancing cash drawers.

March 2009 to June 2009

Company NameCity, StateCashier

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

November 2007 to February 2009

Company NameCity, StateSales Associate

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Process merchandise returns and exchanges.

Educational Background

May 2008

Henry County High School
City, State
High School DiplomaNational Honor Society Beta Club Spanish Club FCCLA (Family, Career and Community Leaders of America)

Skills

calculators, cash receipts, cashier, cash registers, credit, customer service, Inventory, Issue receipts, Exchange, money, organizing, policies, quality, reconciling, safety, selling, sales, scanners, Spanish, tables

Resume Overview

School Attended

Henry County High School

Job Titles Held:

Customer Service Manager
Supervisor
Sales Associate
Cashier

Degrees

High School Diploma

Customer Service Manager Resume Example

Resume Score: 90%

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