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customer service manager resume example with 4+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Motivated CSM focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Accomplished worker recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in communications, employee management, and customer service.

Service-driven professional with 5-year background in food and customer service sector. Personable and reliable desiring opportunity to use hard work in busy environment.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Hardworking and reliable employee with strong ability in time management and training experience. Highly organized, proactive and punctual with team-oriented mentality.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Conflict resolution techniques
  • Client relations and retention
  • Talent development
  • Customer Service
  • Expertise in sales
  • Training and coaching
  • Product Knowledge
  • Persuasive
  • Schedule coordination
  • Skilled multi-tasker
  • Workforce Management
  • Meticulous attention to detail
  • Research ability
  • Account management
  • Focused on customer satisfaction
Experience
01/2020 to Current Customer Service Manager Department Of Administrative Services, State Of Ohio | Lucasville, OH,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Led team engaged in delivering assistance to customer service department on daily basis.
07/2017 to 12/2018 Shift Supervisor Raising Cane's | Baldwin Park, CA,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
09/2014 to 02/2015 Crew Member Npc International | Greenville, MS,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked bins and food supplies to support operations and team productivity.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Assisted customers with product, promotion and policy information.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Checked out customers by processing payments and bagging items.
  • Totaled bills, accepted payments and returned change.
09/2011 to 08/2012 Crew Member Npc International | Haines City, FL,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked food and company supplies to support operations and team productivity.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Assisted customers with product, promotion and policy information.
  • Checked out customers by processing payments and bagging items.
  • Totaled bills, accepted payments and returned change.
  • Prepared multiple food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Education and Training
Expected in 06/2012 to to High School Diploma | North Paulding High School, Dallas, GA GPA:

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Resume Overview

School Attended

  • North Paulding High School

Job Titles Held:

  • Customer Service Manager
  • Shift Supervisor
  • Crew Member
  • Crew Member

Degrees

  • High School Diploma

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