Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. I consider myself to be a high-powered Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.
Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints.
Executed cash transactions quickly and accurately. Greeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Conducted price checks for cashiers and service clerks. Checked out customers and bagged items quickly. Served shoppers in a prompt, courteous and friendly manner.
Performed kitchen maintenance for a private facility. Trained staff of twelve employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed preparation and presentation of the desserts for all catered events. Greeted guests and sat them at tables or in waiting areas. Inspected dining and serving areas to ensure cleanliness and proper setup. Communicated with customers regarding orders, comments, and complaints.
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