Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently, while maintaining a positive attitude and friendly demeanor.
Focused on customer satisfaction
Meticulous attention to detail
Client relations specialist
Professional Value Offered
Recognized by peers and management for going above and beyond normal job functions. Have always maintained an excellent work relationship with all current and former associates.
07/2012 to Current
Customer Service ManagerWinn Dixie － Sarasota, FLSuccessfully managed the activities of up to 65 team members. Improved service quality and increased sales by developing a strong knowledgeable and friendly team. Responsible for hiring, scheduling, internal human development, mentoring, coaching, all while maintaining a positive shopping experience for our guests.
03/2003 to 07/2012
Office ManagerSweetbay － Sarasota, FLResponsible for managing all forms of payment, safe management, lotto, Western Union, Money Orders. Maintaining the Front End Operations of business while handling customers needs.
11/1997 to 03/2007
ManagerWord of Mouth － Sarasota, FL
Responsible for all aspects of managing a successful restaurant. Hiring, scheduling, opening duties, closing duties, cash handling, banking. Helped organize and execute many community events such as Empty Bowls, Mothers Helping Mothers fundraisers within the restaurant.
Associate of Arts: GeneralManatee Community College － Bradenton , FL, USA