customer service manager resume example

• Loaded and unloaded client bags and belongings.
• Drove employer's relatives, visitors and business partners from place to place.
• Completed routine vehicle inspections to identify and forecast potential problems.
• Utilized GPS navigation to find quickest routes and low traffic areas.
• Picked up, greeted and dropped off passengers with promptness and professionalism.
• Conversed with passengers regarding destination, routes and local services.
• Washed, vacuumed and organized vehicle to maintain cleanliness and passenger satisfaction.
• Performed preventive maintenance and minor repairs on vehicle.
• Kept travel log containing miles, travel time and destinations.
• Maintained perfect driving record and complied with road regulations.
• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
• Managed unexpected emergencies and route changes with calm and professionalism.
• Followed regular schedule of pickups for individual customers and groups.
• Maintained strict compliance with safety rules for passenger and driver protection.
• Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
• Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
• Inspected vehicle and personally handled routine upkeep.
• Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
• Collected fares or vouchers from passengers and made change or issued receipts.
• Followed safety regulations and state laws governing vehicle operation.
• Notified dispatchers or company mechanics of vehicle problems.
• Completed accident reports and delivered to supervisor.
• Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
• Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
• Maintained knowledge of first-aid procedures.
• Complied with traffic regulations to safely operate vehicles.
• Delivered or picked up mail and packages for customers or employees.
• Operated vehicles with specialized equipment to transport and secure passengers with special needs.
• Arranged to pick up customers or groups.
• Drove shuttle buses, limousines or company cars to transport passengers.

money handling

schedule employees for the work days

meetings

hire and determination last word on everything

• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Conducted quality, timely performance feedback and performance appraisals.
• Minimized staff turnover through appropriate selection, orientation and training.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Established and managed yearly budgets of up to $[Amount].
• Entered time and attendance logs in preparation for payroll.
• Monitored staff performance and addressed issues.
• Recruited and hired qualified candidates to fill open positions.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Maintained adequate staffing to meet objectives within budget.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Created training modules and documentation to train staff.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.

• Verified each completed room against standard plans to maintain consistency.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Sustained safety protocols to support proper and cost-effective equipment and material usage.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
• Prepared work schedules for associates to promote proper staffing levels.
• Practiced safe work habits and wore protective safety equipment.
• Communicated guest service scores to drive improvement and higher guest satisfaction.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Communicated with maintenance team on damages to repair.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Collaborated with multiple departments to maximize workflow and efficiency.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
• Managed team of employees, daily progress reports and overall project planning.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Swept and damp-mopped private stairways and hallways.
• Recruited and hired workers, in addition to supervising and monitoring daily performance.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Polished furniture and room accessories to keep all areas bright and fresh.
• Explained goals and expectations required of trainees.
• Defined and monitored personnel and project schedules to ensure on-time project completion.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
• Delegated work to staff, setting priorities and goals.
• Coached staff on strategies to enhance performance and improve customer relations.
• Mixed water and detergents or acids to prepare cleaning solutions.
• Reported damage or theft of hotel property to management.