customer service manager resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Driven Customer Service Supervisor offers 10 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Skills
Data Entry
Management Employees
Team Building
Research and Due Diligence
Customer Service Operations
Cash Handling
Account Authorizations
Customer Service
Customer-Focused
Workforce Management
Conflict Management
Complaint Resolution
Account Management
Workflow Management
Staff Training
Superior Computer Skills
Audit Support
Customer Relationship Management (CRM)
Decision-Making
Account Updates
Problem-Solving
Time Management
MS Office
Verbal and Written Communication
One Call Resolution
Focused on Customer Satisfaction
Budgeting and Finance
Delegating Work
Technical Support
Skilled Multi-Tasker
Experience
01/2018 to CurrentCustomer Service ManagerSpartannash | Papillion, NE,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Evaluated employee job performance and motivated staff to improve productivity.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Evaluated and authenticated returns, exchanges and voids.
Delivered continuous training to associates to maximize performance and customer relations skills.
Monitored phone calls to provide feedback and coaching.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Conducted training and offered staff development opportunities to decrease process lags.
Assisted customers with making payments or establishing payment plans to bring accounts current.
11/2016 to 01/2018Utility Billing CoordinatorLandmark Aviation | Waukegan, IL,
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Managed all payments processing, invoicing and collections tasks.
Processed and sent invoices, adjustments and credit memos to customers.
Monitored past due accounts and pursued collections on outstanding invoices.
Processed invoice payments and recorded information in account database.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Contacted vendors to follow up on late invoices.
Reviewed data for deficiencies or errors to correct incompatibilities and review output.
Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
Answered customer questions to maintain high satisfaction levels.
Collected, posted and managed customer account payments.
01/2013 to 11/2016Customer Service RepresentativeCity Of Villa Rica | City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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