Customer Service Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Creative problem-solver with over 10 years' experience in customer service, team leadership, and project management. History in design, renovation, and event planning, with broad experience in sales & marketing. Managed multiple projects and responsibilities while communicating effectively with clients & team members and prioritizing tasks. Excels in client management from initial contact through project completion. Self-motivated with eagerness to learn new skills and apply them effectively and resourcefully. training, trainer, project management, project management assistant, project management associate, assistant project manager, junior project manager, data processing

Goal-oriented Customer Service Manager with [Number] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

University of Massachusetts Dartmouth, Expected in B.S : Multidisciplinary Studies - GPA :
, Expected in 105 credits completed: writing/communications, web design, photography, print graphic design, product design, furniture design & production : - GPA :
  • Microsoft Office, Adobe Creative Suite, project management coordinator, event coordinator, event planner, event producer, customer service supervisor, customer service manager, cooperation, deadlines, negotiation, excellence, teamwork, decision-making, customer satisfaction, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, MS PowerPoint, MS Word, MS Excel, MS Outlook, Google Docs, Google Drive, Word Processing, Project Administration, Project Oversight, Project Liaison, active listening, conflict resolution, organization, client services manager, client satisfaction, customer questions, complaints, client relations specialist, feedback, improvements, contact center, call center, inbound, outbound, customer needs, researching, timely solutions, upselling, analyzing, troubleshooting, resolving problems, member services, adaptability, creativity, responsive, patience, effective communication, dependability, decision-making, adaptability
  • Core Competency Skillsets:
  • Customer service: problem-solving, sales, data entry, listening, patience, demonstrating empathy, client relationship management
  • Project management: planning, strategy, budgeting, time management, scheduling, collaboration, correspondence, reporting, procurement
  • Team leadership: motivating, modelling, conflict resolution, supervision, recruitment, training, team-building, communications, negotiation
  • Technical Abilities: MS Office
  • Word, PowerPoint, Excel, Outlook, Adobe Illustrator, Photoshop, InDesign, Google Research, Docs, SketchUp, QuickBooks, EventBrite, Wrike Project Management, Chief Architect, ProKitchen, 2020 Design, proprietary corporate Enterprise Software
  • Accounting, Team leadership, Quality
  • Adobe, Team-building, QuickBooks
  • Adobe Photoshop, Listening, Recruitment
  • Photoshop, Marketing, Relationship management
  • Architect, Market, Reporting
  • Brand management, MS Excel, Research
  • Budgeting, Excel, Researching
  • Business administration, Microsoft Office, Retail
  • Business communications, MS Office, Sales
  • Call center, MS Outlook, Scheduling
  • Com, Outlook, Strategy
  • Oral, Microsoft Outlook, Supervision
  • Conflict resolution, Microsoft PowerPoint, Supervisor
  • Creativity, MS PowerPoint, Supervising
  • Clients, PowerPoint, Teamwork
  • Client, MS Word, Phone
  • Client relations, Word, Time management
  • Customer satisfaction, Microsoft Word, Troubleshooting
  • Customer-service, Negotiation, Web design
  • Customer service, Enterprise, Word Processing
  • Data entry, Office administration
  • Decision-making, Packaging
  • Product design, Peak
  • Editing, Photography
  • Event planner, Presentations
  • Event planning, Press
  • Fast, PR
  • Features, Pricing
  • File management, Problem-solving
  • Graphic Design, Procurement
  • Adobe Illustrator, Producer
  • Adobe InDesign, Project Management
  • InDesign, Public speaking
Duck Creek Technologies, Inc. - Customer Service Manager
Boston, MA, 03/2015 - 03/2020
  • Full & part time, franchise equivalent: marketing, sales, scheduling, calendar management, correspondence, procurement.
  • Built a new B&B from the ground up to serve over 2,000 clients, with problem-solving, concierge service, or special assistance to many.
  • Led part-time staff of up to 10 contract workers: supervising for best results at the best market rate pricing with very low turnover.
Topgolf - Team Lead
Ontario, CA, 06/2014 - 06/2019
  • Full & part-time, self-employed: event planning, design, marketing, brand management, brand ambassador, project management, public speaking.
  • Performed in interactive Ted Talk style: approximately 6,000 audience members served at over 30 live events with sets, costumes, props.
  • Recruited, trained, & led teams: supervised approximately 100 diverse staff, age 20 – 70 as entertainment, crew, and brand ambassadors.
  • Built social media platforms: at peak approximately 4,000 fans with 10% daily to weekly engagement.
Cubesmart - Customer Service and Project Manager
Seattle, WA, 01/2010 - 02/2015
  • Full-time, self-employed: prioritizing, strategizing, client relationship management, presentations, marketing, sales, writing, editing.
  • Built strong client relationships: with over 500 mid-level to high-end clients from lead generation to project acquisition through completion.
  • Negotiated among over 1,000 organizations & individuals to achieve success: regulatory agencies, abutters, contractors, client teams, +.
  • Led teams to meet deadlines with quality results: supervised/collaborated with 250+ professional construction workers, engineers, artisans.
  • Secured PR press features: over 25 placements in 2 years including Boston Sunday Globe Magazine, Boston Magazine,
  • Supervised or performed all business administration: light accounting, office administration, file management, scheduling, data entry.
  • Procured products & services: researched, selected over 350 wholesale & retail vendors; directed over $3,000,000 in products & services.
Lowe's - Customer Service Associate
City, STATE, 01/2008 - 01/2010
  • Fast-paced, multi-tasked phone intake, problem-solving, sales, and customer-service for over 20,000 customers: top 20 in U.S.
  • Kitchen sales.
  • Trained customers and staff: in a range of self and corporate-designed curricula to over 5,000 customers and over 150 staff Creative Services Designer Gillette / Procter & Gamble, through Aquent.
  • Designed & produced presentations, POP, packaging for sales, marketing & business communications: Gillette, Duracell, Oral-B, Braun Graphic Design & Production Simon & Schuster / Pearson.

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Resume Overview

School Attended
  • University of Massachusetts
Job Titles Held:
  • Customer Service Manager
  • Team Lead
  • Customer Service and Project Manager
  • Customer Service Associate
  • B.S
  • 105 credits completed: writing/communications, web design, photography, print graphic design, product design, furniture design & production

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