LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Manager
Please provide a type of job or location to search!
SEARCH

Customer Service Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CA
CUSTOMER SERVICE MANAGER
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Skilled multi-tasker
  • Research ability
  • Business writing
  • Sensitive material handling
  • Advanced MS Office Suite knowledge
  • Deadline-oriented
  • Flexible
Experience
American Airlines | Los Angeles, CACustomer Service Manager03/2020 - 06/2020
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Worked with colleagues to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Evaluated vouchers and carry-on baggage to assess current issues and determine potential solutions.
  • Implemented policies, procedures, and process improvement initiatives to increase customer and employee satisfaction.
  • Served as Staff Assistant to Director of Customer Care and Director of Customer Operations.
  • Took messages, scanned documents, and drafted meeting agendas.
  • Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
  • Coordinated work across departments to handle special project and event needs.
  • Coordinated travel arrangements, including booking hotel rooms and airfare for Directors traveling to domestic and international locations.
  • Researched and validated various vendors to optimize delivery of assorted services.
  • Prepared presentations and proposals.
  • Assisted in producing budget reports and P-Card reconciliation.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Maintained positive working relationship with fellow staff and management.
  • Kept track of management attendance, birthdays, and anniversaries.
Academy Automobile Insurance Services | Hawthorne, CAAdministrative Assistant01/2008 - 08/2017
  • Served as Administrative Assistant to President, Sales Manager and Accounting Manager providing high-level support on broad range of business initiatives.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
  • Assisted in overseeing our client management system (CMS).
  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
  • Coordinated meetings with various vendors and served as main liaison between them and president of company.
  • Managed sensitive information with discretion while providing administrative support.
  • Researched topics of interest and gathered information to produce concise reports.
  • Prepared and updated office records, spreadsheets, and presentations to support executive needs and enhance office efficiency.
  • Represented executives in conferences, in person and via e-conferences.
  • Prepared and structured employee files to securely store HR and payroll documents.
  • Managed payroll processing duties, including identifying, researching and resolving any issues with hours worked, for 100 employee team and consistently meeting all deadlines.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated company, state and federal policies.
  • Earned reputation for good attendance and hard work.
  • Assisted in implementing new payroll program which decreased payroll errors by 50% or more.
  • Processed payroll garnishments and worked closely with accounting manager to pay out bonuses, service awards and special payments.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Education and Training
Bellevue University | Bellevue, NEMaster of Science in Business Management12/2013
American InterContinental University | Los Angeles, CABachelor of Science in International Business09/2006
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • American Airlines
  • Academy Automobile Insurance Services

School Attended

  • Bellevue University
  • American InterContinental University

Job Titles Held:

  • Customer Service Manager
  • Administrative Assistant

Degrees

  • Master of Science in Business Management
    Bachelor of Science in International Business

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Manager-resume-sample

Customer Service Manager

SG360º, a Segerdahl company

Arlington Heights, Illinois

Customer-Service-Manager-resume-sample

Customer Service Manager

BCM Controls Corporation

Methuen, Massachusetts

CUSTOMER-SERVICE-MANAGER-resume-sample

CUSTOMER SERVICE MANAGER

MDA INFORMATION SYSTEMS LLC

Broomfield, Colorado

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.