LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Skilled multi-tasker
  • Research ability
  • Business writing
  • Sensitive material handling
  • Advanced MS Office Suite knowledge
  • Deadline-oriented
  • Flexible
Education and Training
Bellevue University Bellevue, NE, Expected in 12/2013 Master of Science : Business Management - GPA :
American InterContinental University Los Angeles, CA, Expected in 09/2006 Bachelor of Science : International Business - GPA :
Experience
Dxp Enterprises - Customer Service Manager
Tulsa, OK, 03/2020 - 06/2020
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Worked with colleagues to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Evaluated vouchers and carry-on baggage to assess current issues and determine potential solutions.
  • Implemented policies, procedures, and process improvement initiatives to increase customer and employee satisfaction.
  • Served as Staff Assistant to Director of Customer Care and Director of Customer Operations.
  • Took messages, scanned documents, and drafted meeting agendas.
  • Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
  • Coordinated work across departments to handle special project and event needs.
  • Coordinated travel arrangements, including booking hotel rooms and airfare for Directors traveling to domestic and international locations.
  • Researched and validated various vendors to optimize delivery of assorted services.
  • Prepared presentations and proposals.
  • Assisted in producing budget reports and P-Card reconciliation.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Maintained positive working relationship with fellow staff and management.
  • Kept track of management attendance, birthdays, and anniversaries.
Savatree - Administrative Assistant
Longmont, CO, 01/2008 - 08/2017
  • Served as Administrative Assistant to President, Sales Manager and Accounting Manager providing high-level support on broad range of business initiatives.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
  • Assisted in overseeing our client management system (CMS).
  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
  • Coordinated meetings with various vendors and served as main liaison between them and president of company.
  • Managed sensitive information with discretion while providing administrative support.
  • Researched topics of interest and gathered information to produce concise reports.
  • Prepared and updated office records, spreadsheets, and presentations to support executive needs and enhance office efficiency.
  • Represented executives in conferences, in person and via e-conferences.
  • Prepared and structured employee files to securely store HR and payroll documents.
  • Managed payroll processing duties, including identifying, researching and resolving any issues with hours worked, for 100 employee team and consistently meeting all deadlines.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated company, state and federal policies.
  • Earned reputation for good attendance and hard work.
  • Assisted in implementing new payroll program which decreased payroll errors by 50% or more.
  • Processed payroll garnishments and worked closely with accounting manager to pay out bonuses, service awards and special payments.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

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Resume Overview

School Attended

  • Bellevue University
  • American InterContinental University

Job Titles Held:

  • Customer Service Manager
  • Administrative Assistant

Degrees

  • Master of Science
  • Bachelor of Science

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