Customer Service Manager Resume Example American Airlines

CUSTOMER SERVICE MANAGER

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills

Skilled multi-tasker
Research ability
Business writing
Sensitive material handling

Advanced MS Office Suite knowledge
Deadline-oriented
Flexible

Experience

American Airlines | Los Angeles, CACustomer Service Manager03/2020 - 06/2020

Developed open and professional relationships with team members, enabling better, more effective customer service.
Worked with colleagues to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Evaluated vouchers and carry-on baggage to assess current issues and determine potential solutions.
Implemented policies, procedures, and process improvement initiatives to increase customer and employee satisfaction.
Served as Staff Assistant to Director of Customer Care and Director of Customer Operations.
Took messages, scanned documents, and drafted meeting agendas.
Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
Coordinated work across departments to handle special project and event needs.
Coordinated travel arrangements, including booking hotel rooms and airfare for Directors traveling to domestic and international locations.
Researched and validated various vendors to optimize delivery of assorted services.
Prepared presentations and proposals.
Assisted in producing budget reports and P-Card reconciliation.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Tracked office stock and maintained inventory in neat and organized fashion.
Maintained positive working relationship with fellow staff and management.
Kept track of management attendance, birthdays, and anniversaries.

Academy Automobile Insurance Services | Hawthorne, CAAdministrative Assistant01/2008 - 08/2017

Served as Administrative Assistant to President, Sales Manager and Accounting Manager providing high-level support on broad range of business initiatives.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
Assisted in overseeing our client management system (CMS).
Reviewed employee time sheets for accuracy and maintained accurate records in company system.
Coordinated meetings with various vendors and served as main liaison between them and president of company.
Managed sensitive information with discretion while providing administrative support.
Researched topics of interest and gathered information to produce concise reports.
Prepared and updated office records, spreadsheets, and presentations to support executive needs and enhance office efficiency.
Represented executives in conferences, in person and via e-conferences.
Prepared and structured employee files to securely store HR and payroll documents.
Managed payroll processing duties, including identifying, researching and resolving any issues with hours worked, for 100 employee team and consistently meeting all deadlines.
Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated company, state and federal policies.
Earned reputation for good attendance and hard work.
Assisted in implementing new payroll program which decreased payroll errors by 50% or more.
Processed payroll garnishments and worked closely with accounting manager to pay out bonuses, service awards and special payments.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

Education and Training

Bellevue University | Bellevue, NEMaster of Science in Business Management12/2013

American InterContinental University | Los Angeles, CABachelor of Science in International Business09/2006

Resume Overview

Companies Worked For:

American Airlines
Academy Automobile Insurance Services

School Attended

Bellevue University
American InterContinental University

Job Titles Held:

Customer Service Manager
Administrative Assistant

Degrees

Master of Science in Business Management
Bachelor of Science in International Business

Customer Service Manager Resume Example

Resume Score: 80%

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