Customer Service Manager Resume Example
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CUSTOMER SERVICE MANAGER
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
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Experience
Dxp Enterprises | Tulsa , OKCustomer Service Manager03/2020 - 06/2020
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Worked with colleagues to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Evaluated vouchers and carry-on baggage to assess current issues and determine potential solutions.
- Implemented policies, procedures, and process improvement initiatives to increase customer and employee satisfaction.
- Served as Staff Assistant to Director of Customer Care and Director of Customer Operations.
- Took messages, scanned documents, and drafted meeting agendas.
- Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
- Coordinated work across departments to handle special project and event needs.
- Coordinated travel arrangements, including booking hotel rooms and airfare for Directors traveling to domestic and international locations.
- Researched and validated various vendors to optimize delivery of assorted services.
- Prepared presentations and proposals.
- Assisted in producing budget reports and P-Card reconciliation.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Maintained positive working relationship with fellow staff and management.
- Kept track of management attendance, birthdays, and anniversaries.
Savatree | Longmont , COAdministrative Assistant01/2008 - 08/2017
- Served as Administrative Assistant to President, Sales Manager and Accounting Manager providing high-level support on broad range of business initiatives.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
- Assisted in overseeing our client management system (CMS).
- Reviewed employee time sheets for accuracy and maintained accurate records in company system.
- Coordinated meetings with various vendors and served as main liaison between them and president of company.
- Managed sensitive information with discretion while providing administrative support.
- Researched topics of interest and gathered information to produce concise reports.
- Prepared and updated office records, spreadsheets, and presentations to support executive needs and enhance office efficiency.
- Represented executives in conferences, in person and via e-conferences.
- Prepared and structured employee files to securely store HR and payroll documents.
- Managed payroll processing duties, including identifying, researching and resolving any issues with hours worked, for 100 employee team and consistently meeting all deadlines.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated company, state and federal policies.
- Earned reputation for good attendance and hard work.
- Assisted in implementing new payroll program which decreased payroll errors by 50% or more.
- Processed payroll garnishments and worked closely with accounting manager to pay out bonuses, service awards and special payments.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Education and Training
Bellevue University | CityMaster of Science in Business Management12/2013
American InterContinental University | CityBachelor of Science in International Business09/2006
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Resume Strength
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Resume Overview
School Attended
- Bellevue University
- American InterContinental University
Job Titles Held:
- Customer Service Manager
- Administrative Assistant
Degrees
- Master of Science in Business Management
Bachelor of Science in International Business
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