Customer Service Manager Resume Example Walmart

CUSTOMER SERVICE MANAGER

Professional Summary

SUMMARY STATEMENT Dedicated hard worker and passionate learner. Have three years of experience in Wendy's as a cashier and responsible for cash management during the High School period. Also have three years of experience working in Walmart, started with being as a cashier, and have been promoted to Customer Service and Money center then to customer service manager. Love to work in a team setting to improve and complete any given task which will help me gain more experience. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Skills

Languages:

English
Dari
Farsi
Turkish

Microsoft office
Cash management
Computer knowledge
Customer service

Work History

Customer service manager, 03/2019 to 09/2020
Walmart – Alpharetta, GA

Taking care of customers Develop and lead my associates Cash management responsibilities in the mornings Check out modular and stock merchandise.
Customer service Provide financial products and services to customers Processing returns and exchanges Processing damage and defective merchandise.
Money center Provide financial products and services to customers Drive customer clean, fast, friendly, and customer engagement.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

Team Leader, 10/2020 to Current
Walmart – Alpharetta, GA

Facilitated training for associates through daily coaching and regular performance appraisals.
Initiated timely response to emails, voicemails and written correspondence.
Mentored and guided employees to foster proper completion of assigned duties.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Optimized customer support by establishing collaborative service environment.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Built strong relationships with customers through positive attitude and attentive response.
Cross-trained and provided back up for customer service managers.

Cashier, 09/2014 to 09/2017
Wendy's – Decatur, GA

Customer service, handling transactions based on order, and open and close facility.
Cash management responsibilities at nights and weekends.
Communicating clearly with customers based on their needs,.
Coordinating orders with coworkers and cross check food orders Walmart: Since October 2017 to Now Working in Walmart right now.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Cashier, 10/2017 to 03/2018
Walmart – Alpharetta, GA

Processing customers transactions Handle returns and zoning Prevent shrink by monitoring everything.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers with special services, account updates and promotional options.
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Used cash registers and POS systems to request and record customer orders and compute bills.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked prices for customers and processed items sold by scanning barcodes.

Education

Clayton state university
Currently enrolled to achieve BSN in health science/ Nursing program Enrolled in pharmacy technician program: In, through Walmart

Associate: Health ScienceGeorgia State University

High School DiplomaDruid Hills High school - Atlanta, GA

Resume Overview

Companies Worked For:

Walmart
Wendy's

School Attended

Clayton state university
Georgia State University
Druid Hills High school

Job Titles Held:

Customer service manager
Team Leader
Cashier

Degrees

Associate : Health Science
High School Diploma

Customer service manager Resume Example

Resume Score: 80%

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