Customer Service Manager Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE MANAGER
Professional Summary
Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. 8 years of experience and ready to move into an Assistant Manager position.
Work History
Easton Technical Products - Customer Service ManagerMonticello , IN07/2014 - Current
- Trained new personnel regarding company operations, policies and services, by doing the start fresh guides with my team members.
- Scheduled staff effectively to meet the customer and store needs.
- Created an environment which encouraged and rewarded continual process improvements of my employees.
- Identified individual development needs with appropriate training.
- Investigated and resolved customer inquiries and complaints by being empathetic to their situations.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Increased efficiency and performance by monitoring team member productivity by setting individual goals and providing feedback
- Encouraged my staff to attain promotions within the department and the store.
- Trained individuals to perform the duties at Self Check-Out, Service Desk, Cashiering, Courtesy and Utility Clerk and the Fuel Center.
- Have taken on the task of acting as store manager when meetings have taken managers out of the store and to cover vacations.
- Have acted as assistant store manager to give additional coverage when the store has been short handed.
- Consistently improved the metrics that drive the front end.
- Spent 1.5 weeks in Deli learning the chef and opening job and running the counters
- Have spent days working in produce learning about fresh kitchen, salad wall and stocking the wet rack and displays.
Festival Foods - Font End SupervisorOnalaska , WI01/2011 - 07/2014
- Trained new personnel regarding company operations, policies and services.
- Identified individual development needs with appropriate training.
- Investigated and resolved customer inquiries and complaints by being empathetic to their situations.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Trained individuals to perform the duties at Self Check-Out, Service Desk, Cashiering, Courtesy and Utility Clerk and the Fuel Center.
Atlantic Shores - Bakery ClerkVirginia Beach , VA01/2010 - 01/2011
- Arranged bakery displays to showcase goods in an attractive manner.
- Offered information and suggestions regarding store items and offerings.
- Trained new bakery staff on company policies.
- Packaged customer purchases with care and organization to facilitate satisfaction.
- Greeted guests and documented orders placed for cakes, cookies, special orders and party platters.
- Assisted guests with finding items.
- Frosted and iced cakes, cupcakes, doughnuts, sweet rolls, crunch cakes and baked cookies.
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
- Inventoried, rotated and restocked items on the shelves throughout day to maintain a well- stocked inventory.
- Ordered the appropriate inventory when needed to keep
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris according to the company standards.
- Packaged and labeled products.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
YMCA Of The Rockies- Snow Mountain Ranch - Housekeeping SupervisorCity , STATE05/1995 - 01/2010
- Directed team of 100-110 personnel in a busy resort with 55 cabins and 5 lodges with 45- 80 rooms in each of the lodges.
- Placed orders for housekeeping supplies and guest toiletries.
- Created and implemented training programs to enhance employee performance.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance during and at the end of their employment.
- Stocked public bathrooms in the lodges, main check-in area and staff housing. with toilet paper, towels, and toiletries.
- Ensured adherence to safety protocols by enforcing proper equipment usage and held weekly safety meeting every Sunday.
- Worked with front desk to respond promptly to all guest requests during the day and was available after hours three days a week.
- Managed laundry, including sorting, washing, drying, and folding of all linens.
- Counted and maintained kitchen inventories in the 55 cabins.
Accomplishments
- In April of 2018 I went to the Breckenridge and Steamboat Springs stores and trained their fuel staff when the C store conversion took place. Loaf n Jug gas station became part of the City Market store fuel department.
- In September and October of 2018, I went to Avon and Breckenridge to train the store and front end staff for the Front End Transformation in district 12.
Skills
- Team leadership
- Complaint resolution
- Product knowledge
- Staff management
- Personnel training and development
- Inter-department collaboration
- Microsoft Outlook, Word and Excel
Education
2018Arapahoe Community CollegeCity, StateCertificate: Retail Management
- Graduated with 3.6 GPA.
- Coursework in Human Resources, Business Management and Managerial Finance.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Arapahoe Community College
Job Titles Held:
- Customer Service Manager
- Font End Supervisor
- Bakery Clerk
- Housekeeping Supervisor
Degrees
- Certificate : Retail Management
Similar Resumes
