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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Professional Summary

Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. 8 years of experience and ready to move into an Assistant Manager position.

Work History
Easton Technical Products - Customer Service ManagerMonticello , IN07/2014 - Current
  • Trained new personnel regarding company operations, policies and services, by doing the start fresh guides with my team members. 
  • Scheduled staff effectively to meet the customer and store needs. 
  • Created an environment which encouraged and rewarded continual process improvements of my employees. 
  • Identified individual development needs with appropriate training.
  • Investigated and resolved customer inquiries and complaints by being empathetic to their situations.
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Increased efficiency and performance by monitoring team member productivity by setting individual goals and providing feedback
  • Encouraged my staff to attain promotions within the department and the store.
  • Trained individuals to perform the duties at Self Check-Out, Service Desk, Cashiering, Courtesy and Utility Clerk and the Fuel Center.
  • Have taken on the task of acting as store manager when meetings have taken managers out of the store and to cover vacations. 
  • Have acted as assistant store manager to give additional coverage when the store has been short handed. 
  • Consistently improved the metrics that drive the front end.
  • Spent 1.5 weeks in Deli learning the chef and opening job and running the counters
  • Have spent days working in produce learning about fresh kitchen, salad wall and stocking the wet rack and displays.
Festival Foods - Font End SupervisorOnalaska , WI01/2011 - 07/2014
  • Trained new personnel regarding company operations, policies and services.
  • Identified individual development needs with appropriate training.
  • Investigated and resolved customer inquiries and complaints by being empathetic to their situations.
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Trained individuals to perform the duties at Self Check-Out, Service Desk, Cashiering, Courtesy and Utility Clerk and the Fuel Center.
Atlantic Shores - Bakery ClerkVirginia Beach , VA01/2010 - 01/2011
  • Arranged bakery displays to showcase goods in an attractive manner.
  • Offered information and suggestions regarding store items and offerings.
  • Trained new bakery staff on company policies.
  • Packaged customer purchases with care and organization to facilitate satisfaction.
  • Greeted guests and documented orders placed for cakes, cookies, special orders and party platters. 
  • Assisted guests with finding items.
  • Frosted and iced cakes, cupcakes, doughnuts, sweet rolls,  crunch cakes and baked cookies.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Inventoried, rotated and restocked items on the shelves throughout day to maintain a well- stocked inventory.
  • Ordered the appropriate inventory when needed to keep 
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris according to the company standards.
  • Packaged and labeled products.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
YMCA Of The Rockies- Snow Mountain Ranch - Housekeeping SupervisorCity , STATE05/1995 - 01/2010
  • Directed team of 100-110 personnel in a busy resort with 55 cabins and 5 lodges with 45- 80 rooms in each of the lodges. 
  • Placed orders for housekeeping supplies and guest toiletries.
  • Created and implemented training programs to enhance employee performance.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance during and at the end of  their employment.
  • Stocked public bathrooms in the lodges, main check-in area and staff housing. with toilet paper, towels, and toiletries. 
  • Ensured adherence to safety protocols by enforcing proper equipment usage and held weekly safety meeting every Sunday.
  • Worked with front desk to respond promptly to all guest requests during the day and was available after hours three days a week.
  • Managed laundry, including sorting, washing, drying, and folding of all linens.
  • Counted and maintained kitchen inventories in the 55 cabins.
Accomplishments
  • In April of 2018 I went to the Breckenridge and Steamboat Springs stores  and trained their fuel staff when the C store conversion took place.  Loaf n Jug gas station became part of the City Market store fuel department.
  • In September and October of 2018, I went to Avon and Breckenridge to train the store and front end staff for the Front End Transformation in district 12.
Skills
  • Team leadership
  • Complaint resolution
  • Product knowledge
  • Staff management
  • Personnel training and development
  • Inter-department collaboration
  • Microsoft Outlook, Word and Excel
Education
2018Arapahoe Community CollegeCity, StateCertificate: Retail Management
  • Graduated with 3.6 GPA.
  • Coursework in Human Resources, Business Management and Managerial Finance. 
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Resume Overview

School Attended

  • Arapahoe Community College

Job Titles Held:

  • Customer Service Manager
  • Font End Supervisor
  • Bakery Clerk
  • Housekeeping Supervisor

Degrees

  • Certificate : Retail Management

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