Customer Service Manager Resume Example City Market

CUSTOMER SERVICE MANAGER

Professional Summary

Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. 8 years of experience and ready to move into an Assistant Manager position.

Work History

City Market - Customer Service ManagerGranby, CO07/2014 - Current

Trained new personnel regarding company operations, policies and services, by doing the start fresh guides with my team members.
Scheduled staff effectively to meet the customer and store needs.
Created an environment which encouraged and rewarded continual process improvements of my employees.
Identified individual development needs with appropriate training.
Investigated and resolved customer inquiries and complaints by being empathetic to their situations.
Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Increased efficiency and performance by monitoring team member productivity by setting individual goals and providing feedback
Encouraged my staff to attain promotions within the department and the store.
Trained individuals to perform the duties at Self Check-Out, Service Desk, Cashiering, Courtesy and Utility Clerk and the Fuel Center.
Have taken on the task of acting as store manager when meetings have taken managers out of the store and to cover vacations.
Have acted as assistant store manager to give additional coverage when the store has been short handed.
Consistently improved the metrics that drive the front end.
Spent 1.5 weeks in Deli learning the chef and opening job and running the counters
Have spent days working in produce learning about fresh kitchen, salad wall and stocking the wet rack and displays.

City Market - Font End SupervisorGranby, CO01/2011 - 07/2014

Trained new personnel regarding company operations, policies and services.
Identified individual development needs with appropriate training.
Investigated and resolved customer inquiries and complaints by being empathetic to their situations.
Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Trained individuals to perform the duties at Self Check-Out, Service Desk, Cashiering, Courtesy and Utility Clerk and the Fuel Center.

City Market - Bakery ClerkGranby, CO01/2010 - 01/2011

Arranged bakery displays to showcase goods in an attractive manner.
Offered information and suggestions regarding store items and offerings.
Trained new bakery staff on company policies.
Packaged customer purchases with care and organization to facilitate satisfaction.
Greeted guests and documented orders placed for cakes, cookies, special orders and party platters.
Assisted guests with finding items.
Frosted and iced cakes, cupcakes, doughnuts, sweet rolls, crunch cakes and baked cookies.
Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
Inventoried, rotated and restocked items on the shelves throughout day to maintain a well- stocked inventory.
Ordered the appropriate inventory when needed to keep
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris according to the company standards.
Packaged and labeled products.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

YMCA Of The Rockies- Snow Mountain Ranch - Housekeeping SupervisorGranby, CO05/1995 - 01/2010

Directed team of 100-110 personnel in a busy resort with 55 cabins and 5 lodges with 45- 80 rooms in each of the lodges.
Placed orders for housekeeping supplies and guest toiletries.
Created and implemented training programs to enhance employee performance.
Communicated repair needs to maintenance staff.
Evaluated employee performance during and at the end of their employment.
Stocked public bathrooms in the lodges, main check-in area and staff housing. with toilet paper, towels, and toiletries.
Ensured adherence to safety protocols by enforcing proper equipment usage and held weekly safety meeting every Sunday.
Worked with front desk to respond promptly to all guest requests during the day and was available after hours three days a week.
Managed laundry, including sorting, washing, drying, and folding of all linens.
Counted and maintained kitchen inventories in the 55 cabins.

Accomplishments

In April of 2018 I went to the Breckenridge and Steamboat Springs stores and trained their fuel staff when the C store conversion took place. Loaf n Jug gas station became part of the City Market store fuel department.
In September and October of 2018, I went to Avon and Breckenridge to train the store and front end staff for the Front End Transformation in district 12.

Skills

Team leadership
Complaint resolution
Product knowledge
Staff management

Personnel training and development
Inter-department collaboration
Microsoft Outlook, Word and Excel

Education

2018Arapahoe Community CollegeLittleton, COCertificate: Retail Management

Graduated with 3.6 GPA.
Coursework in Human Resources, Business Management and Managerial Finance.

Resume Overview

Companies Worked For:

City Market
YMCA Of The Rockies- Snow Mountain Ranch

School Attended

Arapahoe Community College

Job Titles Held:

Customer Service Manager
Font End Supervisor
Bakery Clerk
Housekeeping Supervisor

Degrees

Certificate : Retail Management

Customer Service Manager Resume Example

Resume Score: 80%

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