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customer service manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Goal-oriented Customer Service Manager with 3 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Focused Customer Service Manager offering 3 years of combined experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Well-versed in accounting functions with proficiency in QuickBooks.

Skills
  • Personnel training and development
  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Budgeting and reporting
  • Technical Support
  • Microsoft Outlook, Word and Excel
  • Training and mentoring
  • Cash Handling
  • Skilled trainer
  • Account updates
  • CRM
  • Shipping, receiving and warehousing
  • Account management
Work History
09/2018 to 11/2021
Customer Service Manager Filtration Group Lancaster, NY,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Prepared bank deposits and corporate cash shipments.
  • Researched and resolved account discrepancies.
  • Set up, tested and balanced registers for front-end employees.
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Performed hourly pick-ups and readings for front end to monitor sales and revenue.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Reset POS SYSTEM for next days' use by sending detailed daily bank reports to BOA agency and closing finances for current day.
  • Accurately and quickly prepared and delivered CHECKS, CASH AND WIC bank statements, including statements, deposits and ledgers.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Checked and pulled defective or expired products from shelves.
09/2015 to 09/2016
Customer Service Associate Filtration Group Oakbrook, IL,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
10/2014 to 07/2015
Meat Department Clerk Community Food Co-Op Bellingham, WA,
  • Consulted with customers to discuss available meats, including different cuts and options such as organic, grass-fed and grass-finished beef.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Followed proper safety, handling and cross-contamination procedures.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Completed inventory counts, reordered stock and removed expired items from supply.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Restocked products based on available inventories and customer demands.
  • Lifted and carried heavy materials.
  • Maintained composure and work quality while under stress.
Education
Expected in 06/2008 to to
High School Diploma:
Saint Pauls High School - Saint Pauls, NC
GPA:

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Resume Overview

School Attended

  • Saint Pauls High School

Job Titles Held:

  • Customer Service Manager
  • Customer Service Associate
  • Meat Department Clerk

Degrees

  • High School Diploma

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