I have extensive management and customer service skills from diverse field of expertise. I am a detail oriented individual who is self motivated and strives for excellence in all purists. I have lead/managed over one hundred and fifty employees at one given time and have manged more than five hundred people through the years with great success. I am looking to grow and expand my work experience and to be apart of progressive and challenging companies who can offer me as much as I know I can offer them.
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Social media knowledge
Human resource laws knowledge
Customer Service Manager, 08/2012 to 12/2013 Wal Mart – Bridgeton, MO
Overseeing the overall cleanliness and presentation of the facility and managing the maintenance crew.
Supervise and coordinates activities of workers engaged in customer service activities.
Plan, prepare, and devise work schedules, according to budgets and workloads.
Observes and evaluate workers' performance.
Issue instructions and assigns duties to workers, Train and instructs employees, Hire and discharge workers.
Communicate with other departments and management to resolve problems and expedite work.
Interpret and communicate work procedures and company policies to staff.
Help workers in resolving problems and completing work.
Resolve complaints and answers questions of customers regarding services and procedures.
Accomplishments I altered the way customer service mangers completed delay task by researching out cooperate guidelines and retraining the management to proper standards.
Ride Operation Supervisor, 03/2009 to 10/2011 Six Flag Saint Louis – Eureka, MO
Overseeing the daily operations of theme park rides and steam train engines.
Creating schedules for a staff of over two hundred employees.
I also provided excellent customer service by handling any complaints that may have occurred and went above and beyond to please the customers.
I was responsible for making sure my employees had safe, clean and organized work spaces.
Other duties included radio dispatching, Communicating and interpreting HR policies and procedures for managers and employees.
Implementing human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, training and development, and employee relations and retention.
Improving manager and employee performance by identifying and clarifying problems, evaluating potential solutions, implementing selected solutions, and coaching and counseling peer supervisors and employees.
Accomplishments I promoted more than twenty individuals and decease my areas turn over by 40%.
Inventory Manager, 01/2014 to Current Wal Mart – Bridgeton, MO
I oversee the operations of a crew who manages the inventory control systems and process.
My job includes interviewing potential new associates as well as conducting evaluations and corrective action referrals as need.
Additional duties include ordering and processing merchandise and overseeing the donations process to local group home,Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage ,Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices, Coordinating between departments and operating units in resolving day-to-day administrative and operational problems, Scheduling and coordinating meetings, interviews, events and other similar activities, Sending out and receiving mail and packages Preparing business correspondence, Sending faxes, Managing Files, Address all employees concerns in accordance with company policies and government regulations, Research and the identification of key data sources, general office support, Preparing meeting notes and internal support materials, Sending and receiving forms for the company Accomplishments I have personally hired on over ten associates whom four of which have went on to become managers as well under my mentoring and leadership.
BA: Criminology and Sociology, Current University of Missouri - St. Louis, MO Criminology and Sociology
BA: Criminal justice, 1 2011 Saint Louis University - St. Louis, MO Criminal justice
administrative, Attention to detail, budgets, business correspondence, clerical, coaching, oral communication, Communication skills, interpersonal, Excellent communication, Interpersonal skills, oral, counseling, CPR, critical thinking, excellent customer service, customer service, customer service skills, dispatching, employee relations, engineer, faxes, focus, fork lift, forms, general office, government, human resource, human resources, HR, human
resource, inventory, inventory control, leadership, leadership training, logistics, notes, Managing, materials, meetings, mentoring, mail, money, Microsoft office, policies, Problem-solving, radio, receiving, researching, Research, Scheduling, staffing, Teamwork, Time management, Troubleshooting, written