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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Summary

I have worked at Bimart for 15 years . I have worked my way up from cashier to customer service manager. I really enjoy working with the public and helping them to the best of my abilities. I have 19 plus years handling money. I'm dedicated hard working and very reliable.

Hardworking and reliable customer service manager with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Enthusiastic retail professional with 19 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.

Reliable team member with 19 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.

Hardworking and dependable retail professional offering solid background in payment processing, merchandising, and sales support. Knowledgeable about clothing and health and beauty products and able to provide friendly support to every customer. Seek to apply 19 years of related experience and take on new position with O.T.E.C.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Stropaymentprocessingand client en

Skills
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Schedule coordination
  • Deadline-oriented
Experience
Customer Service Manager | 03/2015 to CurrentCompany Name - City, State
  • Answered customer requests with friendly, knowledgeable service and support.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Solved minor customer issues and escalated major problems immediately to management.
  • Delivered exceptional services and support to team members and customers maximizing productivity and customer satisfaction.
  • Coordinated front lobby operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Built and maintained effective working relationships with peers and upper management.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Retail Clerk | 05/2008 to 03/2015Company Name - City, State
  • Educated customers on products.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
Cashier | 01/2005 to 05/2008Company Name - City, State
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and check payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
Baker County E.s.d - - City | GED02/1989
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Resume Overview

School Attended

  • Baker County E.s.d

Job Titles Held:

  • Customer Service Manager
  • Retail Clerk
  • Cashier

Degrees

  • Baker County E.s.d - City | GED

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