Customer Service Manager resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Skills
Customer Relationship Management Software (CRM)
MS Office expert
Exceptional telephone etiquette
Excellent time management skills
Complaint resolution
Customer-focused
Purchasing and procurement
Customer Relations
Work History
03/2018 to CurrentCustomer Service ManagerLaz Parking | Sun City, AZ,
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Collaborated with manufacturing to improve customer service processes and support structures company-wide.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
PurClaired new products & oversaw inventory stocking and availability.
Performed monthly reconciliation of open purchasing orders.
Coordinated paperwork, updated spreadsheets and maintained permanent records.
Used Quickbooks to authorize and monitor purClaire orders and consumables.
Answered customers' questions regarding products, prices and availability.
Managed friendly and professional customer interactions.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Used CRM software to maintain detailed contact logs and account records.
Set up new accounts, established customer credit, and set up payment methods.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Prepared vendor invoices and processed incoming payments.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Maintained good working relationships with vendors and resolved disputes.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Matched purClaire orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
04/2015 to 03/2018Documentations Department LeadAimbridge Hospitality | Alpharetta, GA,
Managed the Documentation Department by using proven organizational & time management abilities.
Created efficiency on a day to day basis by streamlining department practices.
Creates customized travel documents, updates hotel pages, and provides relevant and up to date routes and destination descriptions.
Communicated with numerous European travel agencies about their travel documents, shipments & itineraries.
Acted as a liaison with numerous vendors while keeping track of all company orders and ensuring quality control.
Prepared all needed company material for clients, trade shows and business meetings.
09/2012 to 04/2015Reservations AgentH-E-B | Corsicana, TX,
Resolved various issues and discrepancies for customers.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Utilized TourPlan to input all key data into companies database system.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
07/2009 to 09/2012Beauty AdvisorMacy's Clinique Beauty | City, STATE,
Met and exceeded Clinique standardized weekly sales goals.
Forged new client relationships while maintaining existing clientele.
Preformed day to day administrative duties such as daily sales sheets, call sheets, appointments, and leadership agendas.
Championed new product demonstrations on clients and customers while showcasing product knowledge.
Education
Expected in 06/2012Associate of Arts | American Sign Language (ASL)Pierce College, Woodland Hills, GPA:
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