Customer Service Manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

  • Customer Relationship Management Software (CRM)
  • MS Office expert
  • Exceptional telephone etiquette
  • Excellent time management skills
  • Complaint resolution
  • Customer-focused
  • Purchasing and procurement
  • Customer Relations
Work History
03/2018 to Current Customer Service Manager Laz Parking | Sun City, AZ,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Collaborated with manufacturing to improve customer service processes and support structures company-wide.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • PurClaired new products & oversaw inventory stocking and availability.
  • Performed monthly reconciliation of open purchasing orders.
  • Coordinated paperwork, updated spreadsheets and maintained permanent records.
  • Used Quickbooks to authorize and monitor purClaire orders and consumables.
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Used CRM software to maintain detailed contact logs and account records.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintained good working relationships with vendors and resolved disputes.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Matched purClaire orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
04/2015 to 03/2018 Documentations Department Lead Aimbridge Hospitality | Alpharetta, GA,
  • Managed the Documentation Department by using proven organizational & time management abilities.
  • Created efficiency on a day to day basis by streamlining department practices.
  • Creates customized travel documents, updates hotel pages, and provides relevant and up to date routes and destination descriptions.
  • Communicated with numerous European travel agencies about their travel documents, shipments & itineraries.
  • Acted as a liaison with numerous vendors while keeping track of all company orders and ensuring quality control.
  • Prepared all needed company material for clients, trade shows and business meetings.
09/2012 to 04/2015 Reservations Agent H-E-B | Corsicana, TX,
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized TourPlan to input all key data into companies database system.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
07/2009 to 09/2012 Beauty Advisor Macy's Clinique Beauty | City, STATE,
  • Met and exceeded Clinique standardized weekly sales goals.
  • Forged new client relationships while maintaining existing clientele.
  • Preformed day to day administrative duties such as daily sales sheets, call sheets, appointments, and leadership agendas.
  • Championed new product demonstrations on clients and customers while showcasing product knowledge.
Expected in 06/2012 Associate of Arts | American Sign Language (ASL) Pierce College, Woodland Hills, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Pierce College

Job Titles Held:

  • Customer Service Manager
  • Documentations Department Lead
  • Reservations Agent
  • Beauty Advisor


  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: