Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

Driven Customer Service Manager offering 8 years of expertise in sales management, office administration and customer service. Demonstrated ability to develop highly effective teams to foster project completion and efficiency.

  • Client relations and retention
  • Talent development
  • Conflict resolution techniques
  • Call center experience
  • Account management
08/2018 to Current
Customer Service Manager Transdevna De Kalb, IL,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Worked with Management to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Managed day-to-day operations, including supervision and assignment delegation for 5-member team.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Oversaw office inventory by restocking supplies and submitting purchase orders .
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
04/2014 to 07/2018
Account Manager Universal Health Services Boulder City, NV,
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Generated new accounts by implementing effective networking and content marketing strategies.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
02/2008 to 05/2014
Buyer Ariens Green Bay, WI,
  • Tracked and approved procurement plans and inventory levels.
  • Recommended optimal suppliers after qualifying vendors and evaluating proposals.
  • Assessed changes and determined proper courses of action by collaborating with suppliers.
  • Documented purchasing activities, inventory reports and department records.
  • Led sourcing projects to ensure on-time delivery of purchased materials.
  • Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data.
  • Worked closely with managers to plan special buys.
  • Work with both new and existing suppliers on all types of RFXs.
Preschool Teacher Deerfield Park District Riverwoods, IL,
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Organized and led activities to promote physical, mental and social development.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Taught children foundational skills such as colors, shapes and letters.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Maintained child-friendly environment with access to outdoor activities.
  • Incorporated music, art and theater into lesson planning.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Observed children to record development.
  • Led support groups to help parents regain and improve parent-child bond.
  • Enforced behavior expectations at all times.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Completed all required documentation for National Head Start program.
Education and Training
Expected in 06/1994
High School Diploma:
Reedley High School - Reedley, CA

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Resume Overview

School Attended

  • Reedley High School

Job Titles Held:

  • Customer Service Manager
  • Account Manager
  • Buyer
  • Preschool Teacher


  • High School Diploma

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