Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Driven Customer Service Manager offering 8 years of expertise in sales management, office administration and customer service. Demonstrated ability to develop highly effective teams to foster project completion and efficiency.
Skills
Client relations and retention
Talent development
Conflict resolution techniques
Call center experience
Account management
Experience
08/2018 to Current
Customer Service ManagerTransdevna – De Kalb, IL,
Developed open and professional relationships with team members, enabling better, more effective customer service.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Worked with Management to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Managed day-to-day operations, including supervision and assignment delegation for 5-member team.
Interviewed, hired and trained new quality-focused customer service representatives.
Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
Answered customer requests with friendly, knowledgeable service and support.
Prepared presentations for customers and staff members detailing project scope, progress and results.
Supported office clerical functions using word processing and other software, email and office machines.
Oversaw office inventory by restocking supplies and submitting purchase orders .
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
04/2014 to 07/2018
Account ManagerUniversal Health Services – Boulder City, NV,
Reached out to accounts measuring satisfaction and increased revenue.
Generated new accounts by implementing effective networking and content marketing strategies.
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Worked with managers to develop service improvement initiatives.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Educated customers on special pricing opportunities and company offerings.
02/2008 to 05/2014
BuyerAriens – Green Bay, WI,
Tracked and approved procurement plans and inventory levels.
Recommended optimal suppliers after qualifying vendors and evaluating proposals.
Assessed changes and determined proper courses of action by collaborating with suppliers.
Documented purchasing activities, inventory reports and department records.
Led sourcing projects to ensure on-time delivery of purchased materials.
Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data.
Worked closely with managers to plan special buys.
Work with both new and existing suppliers on all types of RFXs.
to
Preschool TeacherDeerfield Park District – Riverwoods, IL,
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Organized and led activities to promote physical, mental and social development.
Distributed quarterly progress assessments and milestone reports to each parent.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Taught children foundational skills such as colors, shapes and letters.
Maintained daily records of individual activities, behaviors, meals and naps.
Maintained child-friendly environment with access to outdoor activities.
Incorporated music, art and theater into lesson planning.
Worked closely with site director, family care workers, classroom teaching team and other specialists.
Observed children, using Anecdotal method to record development, interests and skills.
Observed children to record development.
Led support groups to help parents regain and improve parent-child bond.
Enforced behavior expectations at all times.
Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Completed all required documentation for National Head Start program.
Education and Training
Expected in 06/1994
High School Diploma: Reedley High School - Reedley, CA GPA:
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