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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Professional Summary

Patient professional talented at assisting clients with questions and concerns, entering and updating details and managing escalated issues. Cultivating long lasting client relationships that results in loyalty and trust. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

Skills
  • Virtual environment experience
  • Customer Relations
  • Client support
  • Empathetic, Genuine and Patient
  • Outstanding Communication Skills
  • Training experience
  • Service-Oriented Self-Starter
  • Exemplary Work Ethic
  • Microsoft Office Suite Proficiency
  • Correspondence Composition
  • Sales
  • Sales Expertise
  • Documentation and reporting
Work History
Customer Service Manager, 09/2016 to Current
Car Wash Development And Management – Arlington, VA
  • Remote virtual work environment
  • Built partnerships with diverse internal departments to streamline processes.
  • Train new hires and current employees on new technologies
  • Regularly mentored associates on performance-oriented strategies including customer service techniques.
  • Assumed ownership over team productivity and managed work flow to provide successful client experience
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Collected client feedback and advocate for changes to exceed satisfaction goals.
  • Worked with marketing department to launch and manage successful promotional activities and campaigns.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Successfully managed company wide change to remote customer service during Corona Virus pandemic.
Assistant Digital Production Manager, 08/2015 to 09/2016
National Geographic Society – Washington DC, DC
  • Provided virtual training to partners in Los Angeles on all level of media distribution during merger with Fox.
  • Oversaw digital library program, including media, catalog and instructional areas.
  • Verified digitized content modifications met platform standards.
  • Used various applications and technology to deliver media and art work packages
  • Verified digitized records adhered to all established standards and devised digital content standards.
  • Optimized digital content delivery by providing daily monitoring and adhering to strict release deadlines.
  • Oversaw preparation of marketing copy, images, videos, metadata, emails and other collateral.
  • Over see successful delivery of high profile network events.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading media partners.
Traffic Coordinator, 10/2010 to 08/2015
Comcast Spotlight – Bethesda, MD
  • Communicated deadlines and established benchmarks for incremental departmental success.
  • Maintained network commercial spots for over 10 high profile channels such as Bravo, USA, AMC and HGTV.
  • Maintained tight production timetables and quality standards to give clients exceptional spot offerings for their cable marketing, trade and media packages.
  • Monitored and optimized media inventory, and reordered network commercial spots as required.
  • Provide personalized customer service to advocate, support and successfully complete media marketing campaigns.
  • Receive and enter all traffic instructions and creative content marrying them to correct advertiser's contract.
  • Daily monitoring and maintenance of cable television networks on-air commercial schedules
Senior Administrative and Finance Clerk , 01/2003 to 08/2010
Comcast Communications – Manassas, VA
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reported financial data and updated financial records in ledgers and journals.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Provided exceptional service to customers requiring assistance such as account questions.
  • Managed, invoiced and audited Military and Government accounts such as Quantico Marine Corp base and Fort Belvoir.
  • Provided personalized customer service for VIP clients and escalated customers that required expert resolutions.
Education
Bachelor of Science: Computer And Information SciencesStrayer University - Washington, DC

Two years completed of a four year degree

Associate of Arts: Graphic DesignArt Institute of Washington - Arlington, VA
Languages
  • Spanish
  • English
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Resume Overview

Companies Worked For:

  • Car Wash Development And Management
  • National Geographic Society
  • Comcast Spotlight
  • Comcast Communications

School Attended

  • Strayer University
  • Art Institute of Washington

Job Titles Held:

  • Customer Service Manager
  • Assistant Digital Production Manager
  • Traffic Coordinator
  • Senior Administrative and Finance Clerk

Degrees

  • Bachelor of Science : Computer And Information Sciences
    Associate of Arts : Graphic Design

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