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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Professional Summary

Seasoned and forward thinking Customer Service Expert, experienced both in larger, corporate businesses and new, fast paced startups is seeking role with company with solid leadership with room for personal development and to develop new processes to drive growth. Proven track record in managing growing customer service needs, and leveraging skillset to aid colleagues in team environments.

Skills
  • Extremely adept with most forms of modern technology, high aptitude for learning new softwares and systems as business needs evolve.
  • Friendly and personable attitude, having an uncanny ability to soothe and win over the most upset of customers, turning bad scenarios into good opportunities.
  • Proficient with Adobe suite of graphic design software applications, including Photoshop, Illustrator, and inDesign.
  • Experienced in managing rapid growth in a fast-paced startup, able to wear multiple hats and efficiently prioritize multiple job roles effectively.
  • Well-versed in all Microsoft Office applications, including intermediate Excel skillset, and advanced skills in Word, Powerpoint, Teams, Outlook, and Notes, as well as the equivalent Google Suite, Sheets, Docs, Gmail, and Slides.
Work History
Customer Service Manager, 04/2019 to Current
PP Materials – Brooklyn, FL
  • Was Point of Contact for all Customer Service inquiries, including responses to reviews, contacting current and prospective customers via phone, email, and various E-Commerce platforms, including Amazon, eBay, Walmart, and Wayfair. Ensured a coherent, professional, and accurate image was projected at all times
  • Developed systems and processes to automate reporting and updating Senior Management on larger trends occurring within Customer Service in order to aid them in larger goals. Conferred with Senior Management to establish and meet goals, as well as adopting promotional strategies.
  • Functioned as IT department, performing most administrative tasks to ensure smooth running of the digital aspects of the Office specifically relating to system security, phone setups, user accounts in various softwares, and hardware networking and PC support.
  • Operated as high level expert for newly rolled out sales software suite, SellerCloud, assisting other employees in usage and giving training where appropriate.
Assistant Manager, 02/2016 to 03/2019
Royal Dutch Shell – Brandon, FL
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales in collaboration with owner and advised on results of merchandise changes.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities, to assist owner in general operations.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Maintained detailed records on specific inventory for high volume products.
Printing Department Manager, 02/2013 to 01/2016
Office Depot – Tampa, FL
  • Planned and implemented promotional activities, coordinating with peak selling periods to create sales opportunities, and training team members in successful strategies to meet operational and sales targets.
  • Logged reports, expenses, receipts and sales documents into digital database, while multitasking to ensure multiple projects and customers were efficiently dealt with and prioritized accordingly.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions, assisting management with delegation and verification.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality. Worked in-depth with specific customers regarding design and layout in a consulting manner, demonstrating professionalism and courtesy.
Printing Specialist, 03/2012 to 01/2014
Pro-Copy – Tampa, FL
  • Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers. Operated complex printing machinery to additionally product large scale banners, bound publications, and professional presentations to exact customer specifications.
  • Examined job orders to determine quantity, stock specifications, various details on layout and styling, and special printing instructions. Assisted other team members in auditing job orders for accuracy to ensure complete customer satisfaction.
  • Proofed all job orders, securing client approval prior to production. Worked with clients on providing estimates for time frames, costs, and providing input on design when asked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies, maintaining complete responsibility for accuracy of the tills.
Education
High School DiplomaC. Leon High School - Brandon, FL
Information TechnologyInternational Academy of Design And Technology - Brandon, FL
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Resume Overview

Companies Worked For:

  • PP Materials
  • Royal Dutch Shell
  • Office Depot
  • Pro-Copy

School Attended

  • C. Leon High School
  • International Academy of Design And Technology

Job Titles Held:

  • Customer Service Manager
  • Assistant Manager
  • Printing Department Manager
  • Printing Specialist

Degrees

  • High School Diploma
    Information Technology

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