Customer Service Manager Resume Example Ingles Markets

CUSTOMER SERVICE MANAGER

Summary

Resourceful and client-focused Customer Service Manager with over 6 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Skills

Talent development
Client relations and retention
Conflict resolution techniques
Training programs

Customer Service
Deadline-oriented
Training and coaching
Skilled multi-tasker

Experience

Customer Service Manager
Clayton, GAIngles Markets/Jul 2019 to Oct 2020

Developed open and professional relationships with team members, enabling better, more effective customer service.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Trained new employees on company policies, procedures, techniques and customer service standards.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assessed departmental operations to determine areas for customer service improvement and support.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Accepted and processed credit and cash payments, making correct change from cash register drawer.
Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
Handled Western Union transactions and provided the best customer service to resolve any issues with any transaction.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to Co-Manager or Store Manager for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted Bookkeepers with completing end-of-day counts and securing funds to prevent loss or theft.

Scanning Coordinator
Clayton, GAIngles Markets/Aug 2018 to Jun 2019

Greeted customers and delivered excellent customer service to promote sales and repeat business.
Conducted price audit scans and documented results in company software.
Completed price changes and maintained proper signage for product displays.
Addressed pricing discrepancies by researching original price and fixing inaccurate information.
Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
Verified vendor deliveries with scanner to maintain accurate inventory counts.

Bookkeeper
Clayton, GAIngles Markets/Apr 2016 to Jul 2018

Accepted and processed credit and cash payments, making correct change from cash register drawer.
Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
Responsible for counting tills and imputing amounts into company system.
Maintaining great time management to get procedures done efficiently.
Creating a 1st and 2nd deposit based off the amount of money the manager on duty provided and typing the correct amounts into the company system.
Helping managers with cashier overrides and customer needs to the best of our job's ability.
Separating closing paperwork to corporate and store levels.
Looking at closing paperwork and writing numbers into their correct reports.

Cashier
Clayton, GAIngles Markets/Apr 2014 to Apr 2016

Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to Customer Service Manager for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.

Education and Training

High School DiplomaRabun County High SchoolMay 2016Tiger, GA

Some College (No Degree)North Georgia Technical CollegeClarkesville, GA

Resume Overview

Companies Worked For:

Ingles Markets

School Attended

Rabun County High School
North Georgia Technical College

Job Titles Held:

Customer Service Manager
Scanning Coordinator
Bookkeeper
Cashier

Degrees

High School Diploma
Some College (No Degree)

Customer Service Manager Resume Example

Resume Score: 80%

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