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Customer Service Manager Resume Example

Resume Score: 80%

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R
CUSTOMER SERVICE MANAGER
Summary

Resourceful and client-focused Customer Service Manager with over 6 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Skills
  • Talent development
  • Client relations and retention
  • Conflict resolution techniques
  • Training programs
  • Customer Service
  • Deadline-oriented
  • Training and coaching
  • Skilled multi-tasker
Experience
Customer Service Manager
Clayton, GA
Ingles Markets/Jul 2019 to Oct 2020
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
  • Handled Western Union transactions and provided the best customer service to resolve any issues with any transaction.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Co-Manager or Store Manager for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted Bookkeepers with completing end-of-day counts and securing funds to prevent loss or theft.
Scanning Coordinator
Clayton, GA
Ingles Markets/Aug 2018 to Jun 2019
  • Greeted customers and delivered excellent customer service to promote sales and repeat business.
  • Conducted price audit scans and documented results in company software.
  • Completed price changes and maintained proper signage for product displays.
  • Addressed pricing discrepancies by researching original price and fixing inaccurate information.
  • Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
  • Verified vendor deliveries with scanner to maintain accurate inventory counts.
Bookkeeper
Clayton, GA
Ingles Markets/Apr 2016 to Jul 2018
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
  • Responsible for counting tills and imputing amounts into company system.
  • Maintaining great time management to get procedures done efficiently.
  • Creating a 1st and 2nd deposit based off the amount of money the manager on duty provided and typing the correct amounts into the company system.
  • Helping managers with cashier overrides and customer needs to the best of our job's ability.
  • Separating closing paperwork to corporate and store levels.
  • Looking at closing paperwork and writing numbers into their correct reports.
Cashier
Clayton, GA
Ingles Markets/Apr 2014 to Apr 2016
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Customer Service Manager for remediation.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
Education and Training
High School DiplomaRabun County High SchoolMay 2016Tiger, GA
Some College (No Degree)North Georgia Technical CollegeClarkesville, GA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ingles Markets

School Attended

  • Rabun County High School
  • North Georgia Technical College

Job Titles Held:

  • Customer Service Manager
  • Scanning Coordinator
  • Bookkeeper
  • Cashier

Degrees

  • High School Diploma
    Some College (No Degree)

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