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CUSTOMER SERVICE MANAGER Resume Example

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CUSTOMER SERVICE MANAGER
Summary

I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. I will bring strong work ethic and excellent organizational skills to any setting and I'm excited to begin new challenges with successful team.

I am currently an online student at Northwest Community College in the Paralegal Technology program. I have a 3.857 GPA, President's List member and a Phi Theta Kappa Honor Society invitee.
While I have not been in the workforce in 10 years, I have been extremely busy. From 2015-2019, I helped with the administration of the Copperhead Baseball travel team. My jobs included; organizing team schedules, ordering uniforms and gear, booking hotel reservations and scheduling fundraising. During the 2018 baseball season, our organization worked for Memphis Redbirds and Delaware North every home game. These tasks helped keep me computer proficient, kept my time management, budgeting skills, and customer service on point.

Experience
09/2008 - 11/2010Walmart, Inc - CUSTOMER SERVICE MANAGERDavenport, IA.
  • I managed upwards to 24 employees, oversaw the daily operations of the front cashier staff, customer service desk and including but not limited to managing their schedules, and ensuring all staff were in compliance with company policies and procedures, including recommendation for disciplinary steps up to termination to the store manager.
  • I handled the company's cash drops, assisted the service desk and operated a cash register when help was needed.
  • Other duties included assisting with loss prevention department with open investigations into store theft that led to many apprehensions helping reduce the company's overall losses.
  • Reported out to the department managers on productivity and company metrics on a weekly basis I was also a member of the safety team which included duties such as implementing new safety protocols, maintaining spill stations, employee safety education and reducing customer and employee hazards.
  • I was a member of the safety team which included duties such as implementing new safety protocols, maintaining spill stations, employee safety education and reducing customer and employee hazards. I helped making sure OSHA guidelines were met and within standards daily.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
02/2002 - 01/2005Cardiovascular Medicine P.C - TELEPHONE OPERATOR/RECEPTIONISTDavenport, IA
  • I answered phones for the largest cardiovascular practice in the area.
  • I scheduled returning patient appointments as well as all new patient consultations.
  • Handled all billing input for outreach clinics.
  • Worked the front reception desk during lunches and shortages.
  • I handled all incoming medication samples and kept logs on them entering and leaving the building.
  • Assisted in the management and scheduling of approximately 250 daily patients for 22 plus renowned cardiovascular doctors.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Operated telephone switchboard of 40+ employees and routed calls to the correct destination.
  • Answered up to 500 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Handled incoming calls with friendly and cheerful attitude for organization using multi-line system.
  • Supported staff with office clerical tasks, including processing mail.
  • Took messages from callers and accurately relayed details to intended staff.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
10/2000 - 01/2002CO-OP Tapes & Records - OWNER/OPERATOR/MANAGERGalesburg, IL.
  • Owner of a regional chain music store.
  • I ordered and maintained all store inventory, paid all bills associated with the business, managed four employees, weekly payroll, monthly sales tax bills, etc.
  • Daily cash register balancing and bank deposits.
  • I booked bands for live shows in store.
  • I dealt with outside vendors related to the music industry and oversaw the daily operations and management of over $1,000,000 a year gross sales chain.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Presented products at events and tradeshows to increase brand awareness.
Activities and Honors
  • President's List Member for maintaining a GPA of 3.857 with 15 credit hours a semester.
  • Phi Theta Kappa Honor Society invitee
Personal Information
PROFILE , I am currently an online student at Northwest Community College in the Paralegal Technology program
Interests
. , I have a 3.857 GPA, President's List member and a Phi Theta Kappa Honor Society invitee. While I have not been in the workforce in 10 years, I have been extremely busy. I had a large hand in organizing team schedules, ordering uniforms and gear, booking hotel reservations and scheduling fundraising for Copperhead Baseball travel team from 2015-2019, which included working for the Memphis Redbirds and Delaware North every home game during the 2018 season, all of which helped keep me computer proficient, and kept my time management, budgeting skills, and customer service on point. Indeed Assessment Highlights: Administrative Support - Expert
Websites, Portfolios, Profiles
  • https://my.indeed.com/p/kellyw-vqi2ir9
Skills
  • Detail Oriented
  • Billing
  • Excellent communication
  • Customer Service
  • Inventory
  • Payroll
  • Reception
  • Scheduling
  • Store manager
  • Skilled multi-tasker
  • Call center experience
Education and Training
Expected in 05/2021Northwest MS Community CollegeSouthaven, MSAssociate of Applied Science: Paralegal Technology
1996Clinton Community CollegeCertification And State License: Nursing Assistance
1994Bettendorf High SchoolHigh School Diploma
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Resume Overview

Companies Worked For:

  • Walmart, Inc
  • Cardiovascular Medicine P.C
  • CO-OP Tapes & Records

School Attended

  • Northwest MS Community College
  • Clinton Community College
  • Bettendorf High School

Job Titles Held:

  • CUSTOMER SERVICE MANAGER
  • TELEPHONE OPERATOR/RECEPTIONIST
  • OWNER/OPERATOR/MANAGER

Degrees

  • Associate of Applied Science : Paralegal Technology
    Certification And State License : Nursing Assistance
    High School Diploma

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