Driven Customer Service Manager offering 25+ years of expertise in sales management, office administration and customer service. Demonstrated ability to develop highly effective teams to foster project completion and efficiency. Adept at overseeing and executing accounting functions with proficiency in QuickBooks. Results-oriented sales assistant with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Flexible Sales Assistant/Manager with 25+ years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Employee of the year at Oppenheimer & Co., Inc.
Volunteer with the Honeycomb Project.
Volunteer Teaching 2nd grade Catechist.
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