- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
- Conflict resolution techniques
- Client relations and retention
- Talent development
- Expertise in sales
- Training and coaching
- Project management
- Workforce Management
- Customer Service
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- Schedule coordination
- Meticulous attention to detail
- Team management
- Quality assurance controls
- Skilled multi-tasker
- Product Knowledge
- Deadline-oriented
- Training programs
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Customer Service Manager, 06/2016 to Current
Westrock Company – Cincinnati, OH,
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed new sales scripts and strategies to expand profit opportunities.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Delta Crawfish, 01/2013 to 06/2016
Devalin Duke – City, STATE,
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Instructed new team members on correct procedures for all areas of operations.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Estimated potential worker issues to produce detailed resource documentation.
- Lent hands-on training services to maximize employee efficiency.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed skill-specific training programs to promote employee development.
- Leveraged simulations, team exercises and group discussions to increase training program engagement.
Dairy Queen, 07/2007 to 12/2012
Dairy Queen – City, STATE,
- Drove team success by completing assigned task quickly and accurately.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Kept activities moving smoothly by coordinating schedules and personnel.
- Assisted management with monthly inventory control and weekly stock ordering.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in all areas of operations.
- Remained mindful of workplace safety according to predetermined specifications.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Monitored and counted food stock and supplies to reorder on time.
- Restocked workstation with supplies and communicated out of stock items to management.
- Processed credit card payments and gave counter slips to customers for signatures.
- Mastered point-of-service (POS) computer system for automated order taking.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Organized food items on serving trays and in carry-out packages.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Accurately made change for cash transactions.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Verified orders and bagged items for easy transport.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Washed, peeled, cut and measured recipe ingredients.
- Complied with company service standards, including inventory and cash control procedures.
- Resolved customer concerns and relayed relevant information to supervisor.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
High School Diploma: , Expected in 05/2007
Doniphan High School - Doniphan, MO
GPA:
: Respiratory Therapy/ Associates , Expected in
Black River Technical College - Pocahontas, AR
GPA:
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