Head Customer Service Manager with four years experience in supervising. Highly energetic, outgoing, and strong work ethic. Handles multiple responsibilities while simultaneously providing exceptional customer service.
Highlights
Cash handling accuracy
Inventory control procedures
Mathematical aptitude
Organized
Proficient in MS Office
Time management
Detail-oriented
Excellent multi-tasker
Strong communication skills
Flexible schedule
Accomplishments
Routinely helping at a minimum of 15-20 customers daily in a high volume retail store (Hobby Lobby). Helped implement a new training system for cashiers. Decorates the room settings in furniture department. Creates displays and custom arrangements. Train all other Customer Service Managers, cashiers, and back-up cashiers on register proficiency.
Experience
08/2012 to Current
Customer Service ManagerWillis Towers Watson – Weatogue, CT, Answered customers’ questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated store policy violations to the leadership team in a timely manner. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags.
Education
Expected in 2018
Bachelor of Arts: English Blinn College - Bryan, TX GPA: Currently attending classes. 3.7 GPA. Emphasis in English Literature. Has received Service Learning Awards in the academic area of Fine Arts. Received multiple scholarship from the Choctaw Nation based in Oklahoma, and from the state of Texas.
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