Problem resolution Patient charting Knowledgeable in [administrative function] Health insurance processing Critical thinking HIPAA compliance Meets/exceeds goals OSHA compliance Self-starter Patient scheduling Excellent time management skills Medical terminology Skilled multi-tasker Conflict resolution techniques Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Promoted to Customer Service manager after only 10 months of employment. Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Core Strengths
Strong organizational skills
Active listening skills
Sharp problem solver
Customer service expert
Adaptive team player
Seasoned in conflict resolution
Courteous demeanor
Energetic work attitude
Educational Background
Everest CollegeLas Vegas, NVExpected in 2010 ā āDIPLOMA:MEDICAL ADMINISTRATIVE ASSISTANT - GPA:GPA: 4.0 Top 10% of Class
Graduated with Honors.MEDICAL ADMINISTRATIVE ASSISTANT Successful completion of time management courses. 18 relevant units Courses include Keyboarding, Business Mathematics and Report Writing
Microsoft Office training GPA: 4.0 Top 10% of Class
Graduated with Honors.
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
Res-Care, Inc. - Customer Service Manager Olympia, WA, 2013 - 11/2015
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Provided cross training to 20 staff members.
Trained staff on how to improve customer interactions.
Assisted with the development of the call center's operations, quality and training processes.
Led a team of customer service representatives to increase service center profitability.
Texas Health & Human Services Commission - Cashier Austin, TX, 06/2012 - 01/2013
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Produced money orders for customers.
Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Successfully handled 50 to 70 bills per day.Developed new customer relations through telephone contact and sales activity.
Provided efficient customer service to clients.
Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
Communicated with clients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles.
Res-Care, Inc. - Customer Service Manager Opelousas, LA, 02/2003 - 05/2010
Successfully resolved a number of customer issues on a daily basis.
Increased customer loyalty through positive customer relations.
Oversaw 15 to 20 cashiers, responsible for coordinating breaks, and lunches.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Assisted customers with store and product complaints.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Trained new employees by providing knowledge of specific store tasks and policies.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Cisco Systems, Inc. - Operations Manager Indianapolis, IN, 08/1998 - 01/2003
Answered employee questions regarding Scheduling and security duties and resolved any issues.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Directed personnel, training and labor relations activities.
Managed ClientĆØle and served as primary liaison between client and Security officers and Management to ensure clarity of goals and quality and adherence to specific needs.
Reviewed, researched and negotiated contracts, and implemented standard operating procedures between security officers and clients.
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