(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
Problem resolution Patient charting Knowledgeable in [administrative function] Health insurance processing Critical thinking HIPAA compliance Meets/exceeds goals OSHA compliance Self-starter Patient scheduling Excellent time management skills Medical terminology Skilled multi-tasker Conflict resolution techniques Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Promoted to Customer Service manager after only 10 months of employment. Consistently commended by superiors for resolving volatile customer situations quickly and courteously. Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Customer service expert
  • Adaptive team player
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Energetic work attitude
Educational Background
Everest College Las Vegas, NV Expected in 2010 DIPLOMA : MEDICAL ADMINISTRATIVE ASSISTANT - GPA : GPA: 4.0 Top 10% of Class Graduated with Honors. MEDICAL ADMINISTRATIVE ASSISTANT Successful completion of time management courses. 18 relevant units Courses include Keyboarding, Business Mathematics and Report Writing Microsoft Office training GPA: 4.0 Top 10% of Class Graduated with Honors.

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Res-Care, Inc. - Customer Service Manager
Olympia, WA, 2013 - 11/2015
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Provided cross training to 20 staff members.
  • Trained staff on how to improve customer interactions.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Led a team of customer service representatives to increase service center profitability.
Texas Health & Human Services Commission - Cashier
Austin, TX, 06/2012 - 01/2013
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Produced money orders for customers.
  • Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
Afs Acceptance - Collections Agent
Baltimore, MD, 03/2011 - 06/2012
  • Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Successfully handled 50 to 70 bills per day.Developed new customer relations through telephone contact and sales activity.
  • Provided efficient customer service to clients.
  • Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
  • Communicated with clients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles.
Res-Care, Inc. - Customer Service Manager
Opelousas, LA, 02/2003 - 05/2010
  • Successfully resolved a number of customer issues on a daily basis.
  • Increased customer loyalty through positive customer relations.
  • Oversaw 15 to 20 cashiers, responsible for coordinating breaks, and lunches.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Assisted customers with store and product complaints.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Cisco Systems, Inc. - Operations Manager
Indianapolis, IN, 08/1998 - 01/2003
  • Answered employee questions regarding Scheduling and security duties and resolved any issues.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Directed personnel, training and labor relations activities.
  • Managed Clientèle and served as primary liaison between client and Security officers and Management to ensure clarity of goals and quality and adherence to specific needs.
  • Reviewed, researched and negotiated contracts, and implemented standard operating procedures between security officers and clients.

accounts receivable, call center, contracts, credit, client, clients, customer relations, customer satisfaction, customer service, documentation, email, invoicing, Keyboarding, labor relations, Mathematics, money, Microsoft Office, personnel, policies, processes, quality, Report Writing, researching, sales, Scheduling, telephone, phone, time management

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Resume Overview

School Attended

  • Everest College

Job Titles Held:

  • Customer Service Manager
  • Cashier
  • Collections Agent
  • Customer Service Manager
  • Operations Manager



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