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customer service manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

To secure meaningful employment within a company that I can continuously learn and grow with. Personable and dedicated Customer Service Representative with extensive experience in customer care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Certified Nursing Assistant offering 3 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Outgoing individual experienced in working with patients suffering from long-term disabilities and acute ailments. Talented at assisting patients with daily living tasks. Committed to improving overall patient well-being and health through personal care and interactive engagement.

Skills
  • Self-motivated
  • Ability to work well under pressure
  • Great verbal and written communication skills
  • Exceptional time management
  • Quick learner
  • Cash handling
  • Oral
  • Directing
  • Fast
  • Notes
  • Quick learner
  • Self-motivated
  • Answering phones
  • Time management
  • Written communication skills
  • Quick problem solver
  • Medical terminology knowledge
  • Collecting vital signs
  • Infection control procedures
  • Performing patient intakes
  • Prepared and packaged wholesale orders for distribution.
  • Customer assistance
  • Customer service
  • Microsoft Office
  • Active listening
  • Computer skills
Experience
Customer Service Manager, 08/2021 - Current
Compass Group Usa Inc Wayne, PA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Produced daily reports on shipments, team performance and financial numbers.
  • Obtained required documentation to move cargo onward.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Contacted transport companies and suppliers to expedite, trace or return shipments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
Certified Nursing Assistant, 10/2017 - 04/2018
Careage Healthcare Bellevue, WA,
  • Providing a professional bed side and consistent care for all patients.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
Nurse Assistant, 08/2016 - 04/2017
Lifepoint Hospitals Fort Morgan, CO,
  • Utilizing computer systems for patient charting and documenting all notes from patient interactions.
  • Assist patients with running errands, doctor’s appointment, grocery shopping, and all other events on patient’s calendar.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Explained various warnings, side effects and dosage requirements of medications.
  • Handled many physician appointment books by rearranging schedules and penciling in breaks, vacations and meetings.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Cashier/Stocker, 01/2013 - 11/2015
Petco Creve Coeur, MO,
  • Handling all customer needs fast and efficiently to insure satisfaction.
  • Cash handling as well as answering phones and directing customers to the appropriate departments.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
: , Expected in
-
Northeast Texas Community College - Mount Pleasant, TX
GPA:
Status -
High School Diploma: , Expected in 02/2014
-
Adult Whites High School - Sevierville, TN,
GPA:
Status -

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Resume Overview

School Attended

  • Northeast Texas Community College
  • Adult Whites High School

Job Titles Held:

  • Customer Service Manager
  • Certified Nursing Assistant
  • Nurse Assistant
  • Cashier/Stocker

Degrees

  • Some College (No Degree)
  • High School Diploma

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