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Customer Service Manager Resume Example

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CUSTOMER SERVICE MANAGER
Professional Summary

Objective Statement To maintain skills and continue and further knowledge, utilizing excellent communication skills and ability to work well in a fast paced environment to improve overall customer satisfaction. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Skills
  • Effective problem solver
  • Account Updates
  • Team Building
  • Training and Development
  • Schedule Coordination
Work History
03/2020 - 06/2020Customer Service Manager | Company Name - City, State
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately 30-35 customers each day with account questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Answered 30-35 inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
  • Evaluated accounts for payment compliance and contacted customers.
  • Provided service and attention to customers when face-to-face or through phone conversations.
  • Front-end service employees in a returns department manage transactions of purchase returns, refunds and exchanges.
  • Maintained office supplies by checking stocks and placing orders.
  • Responded to telephone inquiries from clients and members and delivered information to inform and educate callers.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Assisted with administrative tasks, including filing, answering phones and emails.
  • Earned reputation for good attendance and hard work.
  • Maintained, sanitized and vacuumed dining area and washing kitchen floors prior to closing.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Sorted incoming mail and directed to correct personnel each day.
  • Helped to plan and execute parties for more than 10 guests, and preparing tables.
  • Handled up to $100.00 of petty cash transactions daily, accurately keeping payment records .
  • Used Authorize.net system process payments and issue receipts via email.
  • Worked with two different companies at simultaneously .
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Collected and removed trash.
  • Washed, cleaned and disinfected office equipment and restroom areas.
  • Secured all doors and windows after hours to prevent theft and trespassers.
07/2013 - 12/2015Collections Representative | Company Name - City, State
  • Resolve past due accounts Answer inbound calls Manage daily tasks reports Manage follow up report (Action report).
  • Place follow up calls/send letters Handle member problems and identify possible solutions Contract negotiations to resolve Collections status Customer service 9+ months Collections experience 6+ months Follow up/ Verify any incoming correspondence FDCPA knowledge Basic computer skills Proven collection skills layton, UT.
  • Negotiated to collect balance in full.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and contracts on accounts.
03/2006 - 08/2011Shift Leader | Company Name - City, State
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Received, unpackaged and stored incoming food deliveries.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Maintained high customer satisfaction levels by preparing orders accurately.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Maintained composure and work quality while under stress.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Guaranteed customer satisfaction by quickly delivering orders.
Education
06/2011Box Elder High School, CityHigh School Diploma:

GED Brigham, UT box elder adult high school, Brigham utah

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Resume Strength
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Resume Overview

School Attended

  • Box Elder High School

Job Titles Held:

  • Customer Service Manager
  • Collections Representative
  • Shift Leader

Degrees

  • High School Diploma :

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