- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Objective Statement To maintain skills and continue and further knowledge, utilizing excellent communication skills and ability to work well in a fast paced environment to improve overall customer satisfaction. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
- Effective problem solver
- Account Updates
- Team Building
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- Training and Development
- Schedule Coordination
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Customer Service Manager, 03/2020 - 06/2020
Compass Group Usa Inc – Downers Grove, IL,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assisted approximately 30-35 customers each day with account questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Worked with managers to develop service improvement initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
- Answered 30-35 inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
- Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
- Evaluated accounts for payment compliance and contacted customers.
- Provided service and attention to customers when face-to-face or through phone conversations.
- Front-end service employees in a returns department manage transactions of purchase returns, refunds and exchanges.
- Maintained office supplies by checking stocks and placing orders.
- Responded to telephone inquiries from clients and members and delivered information to inform and educate callers.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Assisted with administrative tasks, including filing, answering phones and emails.
- Earned reputation for good attendance and hard work.
- Maintained, sanitized and vacuumed dining area and washing kitchen floors prior to closing.
- Swept and mopped floors with proper signage to prevent customer injury.
- Moved heavy furniture, equipment and supplies with hand trucks.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Sorted incoming mail and directed to correct personnel each day.
- Helped to plan and execute parties for more than 10 guests, and preparing tables.
- Handled up to $100.00 of petty cash transactions daily, accurately keeping payment records .
- Used Authorize.net system process payments and issue receipts via email.
- Worked with two different companies at simultaneously .
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Collected and removed trash.
- Washed, cleaned and disinfected office equipment and restroom areas.
- Secured all doors and windows after hours to prevent theft and trespassers.
Collections Representative, 07/2013 - 12/2015
Datrose – Philadelphia, PA,
- Resolve past due accounts Answer inbound calls Manage daily tasks reports Manage follow up report (Action report).
- Place follow up calls/send letters Handle member problems and identify possible solutions Contract negotiations to resolve Collections status Customer service 9+ months Collections experience 6+ months Follow up/ Verify any incoming correspondence FDCPA knowledge Basic computer skills Proven collection skills layton, UT.
- Negotiated to collect balance in full.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and contracts on accounts.
Shift Leader, 03/2006 - 08/2011
Chick-Fil-A – Kirkland, WA,
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Received, unpackaged and stored incoming food deliveries.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Maintained composure and work quality while under stress.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Guaranteed customer satisfaction by quickly delivering orders.
High School Diploma: , Expected in 06/2011
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Box Elder High School - Brigham City, UT,
GPA:
GED Brigham, UT box elder adult high school, Brigham utah
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