Customer Service Manager Resume Example
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CUSTOMER SERVICE MANAGER
Professional Summary
I'm the founder and President of a loan guarantee company for 10 years. Gross sales of $10 million/year. -Former salesperson for a new car sales company. - Results focused manager, trainer, team builder, communicator, and problem solver. - PC and MS Office Skills. - Bilingual speak English and Mandarin. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Work History
Spartannash- Customer Service Manager
Kalkaska , MI06/2018 - 05/2020
Kalkaska , MI06/2018 - 05/2020
- Contributed to client case file preparation and verified inclusion of required documentation.
- Built effective relationships with business partners to facilitate immigration program activities.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Conducted client intake interviews to determine client service need and eligibility.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Help customer and family members everything about relocation.
Kaiser Transport- President
Saint Louis , MO04/2004 - 04/2018
Saint Louis , MO04/2004 - 04/2018
- Responsible for the design of company structure, formulation and completion of the company's annual plan. Developed innovative sales and marketing strategies to facilitate business expansion.
- Developed competitive policies that balanced risk and profits. Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed team building, assessing of metrics for the evaluation and training of personnel, improving programs and developing business.
- Developing and maintaining key customers and partners, improving current products and introducing new products, and building and developing management team capabilities. ensuring facilitating effective communication and strong mutual support between departments.
Holz Motors- New Car Salesperson
Milwaukee , WI01/2003 - 12/2003
Milwaukee , WI01/2003 - 12/2003
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Skills
- Bilingual
- Financial Services
- Confidentiality Understanding
- Loan Processing
- Relationship development
- Customer service
- Process improvement
- Immigration case file strategies
- Visa applications
- Customs documentation
- Staff Management
- Law enforcement support
- Business writing
- Strategic Planning
- Project planning
- Performance improvement
- Travel accommodations
- Office management
- Meeting planning
- Travel administration
- Immigration process
- EB-5 experience
- Scheduling
- Organizational skills
- Communication Skills
- Progress Reports
- Cost Estimation
- Preparing Reports
- Appointment Setting
- Advanced MS Office Suite
- Social Media Knowledge
- Risk management
- Report analysis
- Conflict management
- Project Management
Education
Sichuan Preschool Educators College City06/1992Associate of Arts
Sichuan Normal UniversityCity06/1996Bachelor of Arts
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Resume Overview
School Attended
- Sichuan Preschool Educators College
- Sichuan Normal University
Job Titles Held:
- Customer Service Manager
- President
- New Car Salesperson
Degrees
- Associate of Arts
Bachelor of Arts
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