Motivated [Job Title] focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.
Skills
Talent development
Conflict resolution techniques
Client relations and retention
Cross-functional collaboration
Team management
Expertise in sales
Focused on customer satisfaction
Project management
Training programs
Experience
Customer Service Manager, 06/2017 to 01/2020 Spartannash – Paw Paw, MI,
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Created training manuals targeted at resolving simple and difficult customer issues.
Pharmacy Technician, 06/2017 to 01/2020 Meijer, Inc. – Sycamore, IL,
Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Supported pharmacist in preparing [Number] prescriptions daily.
Administered flu immunizations to patients to prevent illness and promote well-being.
Dispensed medications to patients in accordance with pharmacist orders.
Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
Dispensed approximately [Number] prescriptions daily.
Entered and processed patient prescriptions in company system.
Established and updated patient profiles, including lists of medications and insurance details.
Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Filled and processed prescriptions, delivering prompt and efficient patient care.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
Compiled customer demographic, allergy and medical history background.
Ordered medicines daily to comply with demands and needs.
Processed prescription transfer requests from competitors.
Used 8-point check system to verify labeled prescriptions.
Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
Promoted health and well-being of patients by administering flu immunizations.
Retrieved voicemails to better assist customers.
Communicated with insurance companies for billing purposes.
Cashier, 06/2017 to 01/2020 American Dining Creations – Steedman, MO,
Helped customers find specific products, answered questions and offered advice.
Read weekly sales inserts and monitored price changes.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Drove sales and add-on purchases by promoting specific item options to customers.
Assisted customers with account updates, new service additions and promotional offers.
Welcomed customers, offering assistance to help find necessary store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Learned roles of other departments to provide coverage and keep store operational.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
High School Diploma: , Expected in 05/2018 Moorefield High School - Moorefield, WV GPA:
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