- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Motivated [Job Title] focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.
- Talent development
- Conflict resolution techniques
- Client relations and retention
- Cross-functional collaboration
- Team management
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- Expertise in sales
- Focused on customer satisfaction
- Project management
- Training programs
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Customer Service Manager, 06/2017 to 01/2020
Spartannash – Paw Paw, MI,
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Created training manuals targeted at resolving simple and difficult customer issues.
Pharmacy Technician, 06/2017 to 01/2020
Meijer, Inc. – Sycamore, IL,
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
- Supported pharmacist in preparing [Number] prescriptions daily.
- Administered flu immunizations to patients to prevent illness and promote well-being.
- Dispensed medications to patients in accordance with pharmacist orders.
- Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
- Dispensed approximately [Number] prescriptions daily.
- Entered and processed patient prescriptions in company system.
- Established and updated patient profiles, including lists of medications and insurance details.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
- Compiled customer demographic, allergy and medical history background.
- Ordered medicines daily to comply with demands and needs.
- Processed prescription transfer requests from competitors.
- Used 8-point check system to verify labeled prescriptions.
- Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
- Promoted health and well-being of patients by administering flu immunizations.
- Retrieved voicemails to better assist customers.
- Communicated with insurance companies for billing purposes.
Cashier, 06/2017 to 01/2020
American Dining Creations – Steedman, MO,
- Helped customers find specific products, answered questions and offered advice.
- Read weekly sales inserts and monitored price changes.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
High School Diploma: , Expected in 05/2018
Moorefield High School - Moorefield, WV
GPA:
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