Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Motivated [Job Title] focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.

  • Talent development
  • Conflict resolution techniques
  • Client relations and retention
  • Cross-functional collaboration
  • Team management
  • Expertise in sales
  • Focused on customer satisfaction
  • Project management
  • Training programs
Customer Service Manager, 06/2017 to 01/2020
SpartannashPaw Paw, MI,
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Created training manuals targeted at resolving simple and difficult customer issues.
Pharmacy Technician, 06/2017 to 01/2020
Meijer, Inc.Sycamore, IL,
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Supported pharmacist in preparing [Number] prescriptions daily.
  • Administered flu immunizations to patients to prevent illness and promote well-being.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Dispensed approximately [Number] prescriptions daily.
  • Entered and processed patient prescriptions in company system.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
  • Compiled customer demographic, allergy and medical history background.
  • Ordered medicines daily to comply with demands and needs.
  • Processed prescription transfer requests from competitors.
  • Used 8-point check system to verify labeled prescriptions.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Promoted health and well-being of patients by administering flu immunizations.
  • Retrieved voicemails to better assist customers.
  • Communicated with insurance companies for billing purposes.
Cashier, 06/2017 to 01/2020
American Dining CreationsSteedman, MO,
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
High School Diploma: , Expected in 05/2018
Moorefield High School - Moorefield, WV

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School Attended

  • Moorefield High School

Job Titles Held:

  • Customer Service Manager
  • Pharmacy Technician
  • Cashier


  • High School Diploma

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