Resourceful, innovative and quality focused customer service manager. Over 20 successful years of experience in the field working with customer teams such as Google, Target, Ford, Microsoft, The DOD.
Creative solutions and client relations and retention are my specialties; empathy, listening, and developing mutual winning outcomes are my tools.
Drove quality customer experiences by leading solutions development and conflict resolution to improve support delivery.
Resolved quality and engineering issues promptly by using product, process and lean knowledge, resulting in better products and productivity workflows.
Prepared and assembled materials, welded, expedited, drove Hi-lo and set up and operated production equipment in accordance with safe manufacturing practices and standard operating procedures.
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