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Highly organized and skilled professional as my previous work history has molded me with the abilities to proficiently multitask, complete projects, and reach demands with severe time constraints for the company and client goals. Meticulous regard for detail, genuine care for those I work alongside and for, as well as accuracy with logistics procedures has allowed my history of customer support to interface seamlessly with company goals and customer satisfaction.
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Primary Duties: Assist clients of AOG and Medical departments with the movement of goods from shipper facility to destination domestically and internationally within timeline of commodities shelf-life for life-saving, research, or travel purposes by means of logistics, using data entry and automation programs.
NOTICE: Exception of Furlough from April XXX0-April XXX1
- Communicate with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes as well as implement procedures and processes to improve unavoidable dilemmas.
- Evaluate and determine priorities, selecting precedents to meet specialized requirements to provide customer satisfaction.
- Create response templates to communicate with agents and customers used by colleagues and office personnel due to skill in oral and written communication which was also praised and acknowledged by our clients.
- Generate and submit escalation reports to Quality Assurance regarding processes for jobs which did not meet company standards
- Assigned to address requests, discrepancies, and/or issues with obtaining information and improving processes, data collection, and processes due to high success rate in resolution for clients.
- Ability to quickly input data, allowing crucial deadlines to be met.
- Create optimum routing for urgent domestic AOG and medical shipments, some International routing.
- Communicate with airlines to ensure shipments are allocated to assigned flights.
- Team with freight forwarder to verify vendor booked correct time for shipments and vendors to receive updates on delayed or early bookings.
- Knowledge regarding rules and regulations for IATA (The International Air Transport Association.
- Manage and monitored inbound and outbound delivery schedules for optimal flow of goods from start to completion upon client's request.
- Assigned to assist with various internal projects covering an extensive and diverse range of systems requirements and/or operations due to recognized speed and efficiency.
- Assist in facilitating course of action for risk management.
- Assist in training new hires and improving permanent employees speed and client communication etiquette
- Resolved customer concerns in a timely manner and worked to improve process integration and flow.
Primary Duties: Quickly multitask by communicating with clients via email and inbound calls simultaneously while providing error free responses. Review and prepare visa and passport applications for walk in clients and applicants mailed in, as well as complete admin front desk tasks.
- Reviewing visa and passport applications to submit to various Embassies/Consulates or US Department of State.
- Completing/Correcting visa and passport applications for clients
- Corresponding with Embassies/Consulates regarding applications and updated processing times
- Preparing and submitting legalization/authentication requests.
- Shipping packages to clients/companies when visas/passports are completed.
- Approving applications and guiding clients to ensure they receive the fastest processing time to accommodate their intended travel or need back date.
- Received multiple compliments from customers based on our engagement which were expressed to our internal survey.
Primary duties: Responsible for quickly multitasking by communicating with clients utilizing various automated and manual systems including email, live chat, intercom, and inbound calls simultaneously while providing error free responses, and instructions to clients to expedite and obtain their travel visa or US passport, as well as organizing and routing employee tasks and duties.
- Reviewing applications to submit to various Embassies/Consulates
- Organizing daily tasks for the company.
- Assisting with team members to increase sales for corporate accounts, increasing the amount of companies who solely used us for business travel.
- IT assistance and troubleshooting via phone and various online communication to clients.
- Corresponding with Embassies/Consulates regarding visa applications.
- Training new employees in other US locations (Houston/San Francisco/Los Angeles)
- Providing services which enhanced customer service and ratings.
- Director of projects with time constraints
- Confirming and shipping out checks to Visa HQ affiliates.
- Obtaining and entering data for Legalization of documents process through Embassies and The Department of State for various countries for employees to refer to via Excel chart
- Creating verbatim templates to respond to clients and processes listed for visa and passport application procedures.
- Received multiple compliments from customers based on our engagement which were expressed on yelp.
Position: Sales/Customer Service Representative Promoted to Logistics Coordinator for Technicians/Estimators
Primary Duties: Direct contact for customers with their purchase and maintenance of HVAC and fireplace systems and logistically create routing for estimators/technicians by internet-based technology and software for optimum company revenue and processes.
- Troubleshooting via phone for remote devices for installed fireplaces.
- Primary logistician to coordinate the routes for each technician/estimator to conserve time and maximize profit.
- Completing permit forms for counties within Virginia, DC and Maryland.
- Exceeding satisfactory requirement of 80% by maintaining an average of 92% closing rate.
- Provided guidance, set overall objectives, established priorities of task, and assist with generating deadlines and scope of company goals for the customer service department.
- Reviewing applications and approving interviews whom were hired and beneficial to the company, alongside training new employees for customer service and sales positions by providing them with proper etiquette to clients and colleagues.
George Mason University - Fairfax, VA
- National Society of Leadership and Success
- Student Support and Advocacy Committee
- Continuous Dean's List
Northern Virginia Community College - Annandale, VA
- Multiple semesters of recognition listed to the Dean's List
- Placed in English Honors/Placed above all developmental Math courses
Long Reach High School - Columbia, MD
- Multiple months of recognition for Student of the Month for Algebra I & II
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School Attended
- George Mason University
- Northern Virginia Community College
- Long Reach High School
Job Titles Held:
- Customer Service/Logistics Specialist
- Visa/Passport Consultant
- Customer Service Representative
- Logistics Coordinator/Customer Service Representative
Degrees
- Bachelor of Science
- Associate of Science
- High School Diploma
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