LiveCareer-Resume

customer service liaison resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

To obtain a position with a reputable company that willow me to grow within the company, & to allow me to become an asset to continue the growth of the company. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Customer Account Management
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Customer Service
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Call Center Operations
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Courteous Demeanor
Education and Training
Providence St.Mel/ Rezin Orr H.S Chicago, IL, Expected in 06/1984 High School Diploma : - GPA :
  • Business Degree in Progress @ N.E.U
Experience
Fresenius Medical Care - Customer Service Liaison
Valdosta, GA, Aug - Current
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Dovenmuehle Mortgage Inc. - Senior Loss Mitigation Specialist
City, STATE, 05/2005 - 08/2009
  • Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
  • Worked with customers to put together plans focused on retaining property ownership.
  • Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
  • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
  • Provided information about different property liquidation options.
  • Verified income of borrower and gathered credit information.
  • Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
Household Finance - Bankruptcy Specialist/Foreclosure Specialist
City, STATE, 12/2000 - 08/2009
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Received payment and posted to appropriate customer accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Completed skip traces on customers failing respond to collection efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Established solid record of maintaining consistent performance and quality levels.
  • Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
  • Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Securitas Security Services USA - Security Officer/ Part - Time
City, STATE, 05/2021 - 08/2022
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Recorded required data for incident reports and files quickly and accurately.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Have PERC card
  • COVID- 19 Vaccination Record Card

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Resume Overview

School Attended

  • Providence St.Mel/ Rezin Orr H.S

Job Titles Held:

  • Customer Service Liaison
  • Senior Loss Mitigation Specialist
  • Bankruptcy Specialist/Foreclosure Specialist
  • Security Officer/ Part - Time

Degrees

  • High School Diploma

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