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Customer Service Liaison Resume Example

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CUSTOMER SERVICE LIAISON
Career Focus

Talented Customer Service skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Customer service Liaison driven to exceed sales goals and create a positive experience through high-quality customer care.

Summary of Skills
  • Cheerful and energetic
  • MS Office proficient
  • Flexible scheduling
  • Superior organization skills
  • Staff training and development
  • Plexis POS system operations
  • Dependable and reliable
  • Compelling leadership skills
  • Cross-cultural sales background
  • Exceptional multi-tasker
  • Social media savvy
  • Complex project negotiations
  • Positive outlook
Accomplishments
  • Won “Retail Sales Associate of the Month” Award in October 2011.

  • Supervised team of three staff members.

  • Led an organized team to win seasonal bracket in 2012

  • Performed accurate monthly inventories of supplies and equipment, including waters, cleaning products, and office supplies.

  • Planned and executed promotional events to market services to new clients.
Professional Experience
TheBACKstop MassageOklahoma City, ILCustomer Service Liaison10/2014
  • Delivered excellent customer service by greeting and assisting each customer.
  • Design and implemented customer satisfaction metrics.
  • Addressed customer inquiries and resolved complaints.
  • Served as liaison between customers, store personnel and various store departments.Provided a high level of product and leadership support to representatives and clients.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Verified that information in the computer system was up-to-date and accurate.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
ALDOAurora, ILSales Lead/ Supervisor06/2014 to 09/2014
  • Delivered excellent customer service by greeting and assisting each customer.
  • Design and implemented customer satisfaction metrics.
  • Addressed customer inquiries and resolved complaints.
  • Reorganized the sales floor to meet company demands.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
Motherhood MaternityEl Centro, CASales Associate10/2013 to 07/2014
  • Processed an average of 30 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Offered exceptional customer service to differentiate and promote the company brand.Educated customers on product and service offerings.
  • Consulted with customers on the latest styles and trends.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Marked clearance products with updated price tags.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Fox Valley Park DistrictAurora, ILVolleyball Coach11/2012 to 01/2013
  • Coordinated and managed two volleyball teams and would have to provide information of fundamentals of the sport to middle school girls and parents while also refereeing during games.
  • Organize and schedule team practices, games and tournaments.
  • Both of the teams came out as second place out of eight teams.
  • Maintain communication between teams and parents on up and coming events.
American Eagle OutfittersGeneva, ILSales Associate08/2011 to 06/2012
  • Serve as cashier and representative that would provide customers with knowledge of store's products while also keeping a stable and controlled safe shopping environment for ease of customer use.
  • Helped majority of customers save 15% off on first purchases with AE Credit Card.
  • Voted "Most Awesome American Eagle Associate" award by manager.
Education
High School Diploma:College Prep2013West Aurora High School, Aurora, IL, United States
  • Member of Student Council
  • Coursework in business and economics.
  • Member of Volleyball team
  • Member of Badminton team
  • Attended Team One Volleyball Club- two time Junior Olympian
  • Graduated a semester early- December 2012
Skills
  • Scheduling Software: Booker
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
  • Microsoft Office

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Resume Overview

Companies Worked For:

  • TheBACKstop Massage
  • ALDO
  • Motherhood Maternity
  • Fox Valley Park District
  • American Eagle Outfitters

School Attended

  • West Aurora High School

Job Titles Held:

  • Customer Service Liaison
  • Sales Lead/ Supervisor
  • Sales Associate
  • Volleyball Coach

Degrees

  • High School Diploma : College Prep 2013

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